Dandy · 3 months ago
Customer Experience - Dental Lab Technician, Canada (French-Speaking)
United States
Full-time
Remote
Senior Level
5+ years expDandy is transforming the dental industry and is seeking experienced Customer Experience Lab Technicians to join their team. The role involves partnering with clinicians to provide technical support and ensuring quality outcomes in dental practices.
Artificial Intelligence (AI)IndustrialHealthcareSoftwareManufacturingArchitecture & DesignLogisticsCADDentalHealth CareIndustrial Automation
Responsibilities
Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools
Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service
Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes
Qualification
Required
Dental Design Experience
Bilingual in English and Canadian French
5+ Years in a Dental Technician Role
3+ years of experience in dental CAD/CAM design, including complex and high aesthetic Anterior Crown and Bridge cases
Deep understanding of digital dental workflows for your specialized product line, ie. anterior C&B
Technologically adept with the ability to learn and navigate dental design platforms quickly
Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care
Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights
Comfortable chatting live with doctors — whether it's over chat, phone, or video calls
Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously
Desire to work in a fast-growing and rapidly changing fully-digital lab environment
Ability to meet tight deadlines while maintaining exceptional quality standards across every case
Preferred
Previous experience in a customer-facing lab role
Benefits
Healthcare
Dental
Mental health support
Parental planning resources
Retirement savings options
Generous paid time off
Company
Dandy
More than a dental lab—Dandy is a tech-powered, end-to-end solution delivering high-quality, customized restorations at scale.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
General Catalyst,GreenoaksGeneral Catalyst,Human CapitalGreenoaks
2025-05-02Series D
2022-08-17Series C
2022-01-20Series B
Leadership Team
Daniel Hanover
Co-Founder, Chief Executive Officer, Chief Technology Officer
Toni Oloko
Co-Founder
Recent News
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