Iovance Biotherapeutics, Inc. · 2 months ago
Senior Lab and Endpoint Support Analyst
Philadelphia, PA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expIovance Biotherapeutics is seeking a Senior Lab and Endpoint Support Analyst to help ensure seamless, compliant device management and operational support for our lab infrastructure. This role is vital to maintaining GxP compliance and enabling efficient endpoint/device operations, bridging desktop and lab operations while collaborating with cross-functional teams.
BiotechnologyClinical TrialsHealth CareHealth DiagnosticsMedical
Responsibilities
Provide hands‑on support for lab devices, instrumentation, and endpoint systems, ensuring operational readiness and compliance with GxP regulations
Serve as on‑site presence for lab shifts: support troubleshooting, incident triage, preventive maintenance, and quick resolution of lab device issues
Create and upkeep of SOPs, documentation, SOP adherence, and maintenance of device validation records for audit readiness
Serve as the on-site SME of lab device asset management and all asset management on the lab manufacturing side, ensuring accurate tracking, lifecycle management, and audit readiness
Be the escalation point for the Operational issue in the Lab and be able to come in work as need be to support the shift duties if needed
SME for Lab support team in configuration, deployment, patching, imaging, and lifecycle management of devices (laptops, desktops, lab PCs, specialized lab instruments)
Manage device integrations: collaborate with engineers to roll out validated device builds, ensure correct configurations, security settings, and endpoint compliance
Collaborate with the desk side team to ensure that all devices and systems are up to date with the latest security patches, software updates, firmware, and best practices
Partner with Endpoint Engineering and/or Automation teams to identify process improvements and help automate manual desktop/lab support tasks
Own and manage Lab Print Services by overseeing configuration, operation, and support of Lab and manufacturing printing systems used across Iovance labs, ensuring accuracy, compliance and minimal downtime
Train and mentor junior level support staff on lab device protocols and endpoint management best practices
Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics
Perform miscellaneous IT duties as assigned
Develop and maintain technical documentation, including knowledge base articles and SOPs
Collaborate cross-functionality with IT, Security, Infrastructure and Application teams on IT projects
Evaluate and recommend emerging technologies to improve end user experience
Share and help to implement continuous improvement ideas
Qualification
Required
8+ years of hands‑on IT support experience, especially with device endpoints (imaging, patching, builds) and lab device/instrument support
Strong understanding of device management tools (MDM, Intune, SCCM, etc.) and experience ensuring endpoint security and configuration compliance
Experience working in GxP / GMP / lab environments, understanding of regulatory requirements and validation documentation
Knowledge of instrument connectivity, USB drivers, vendor software, lab network security
Solid troubleshooting skills—hardware, software, networking—as applied to both typical desktops and specialized lab systems
MS365 admin understanding and have a good understanding of Network concepts
Excellent communication skills, both written and verbal; ability to document configurations, incidents, and standard operating procedures
Ability to work across shifts / flexible schedule to provide lab coverage
Preferred
ITIL foundations
Demonstrated knowledge in both wired and wireless network technologies
Demonstrating excellent written, verbal and phone communications skills
Advanced troubleshooting and issue resolution skills
Excellent communication, customer service, and interpersonal skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Willing to work overtime and weekends when needed
Ability to make independent judgment calls to resolve urgent and critical matters
Can-do attitude, defaulting to “yes, we will figure out a way”
Automation or scripting experience (PowerShell, Bash, or similar) for device deployment or maintenance tasks
Previous experience in biotech / manufacturing / lab operations
Company
Iovance Biotherapeutics, Inc.
Iovance Biotherapeutics (NASDAQ: IOVA) aims to be the global leader in innovating, developing and delivering tumor infiltrating lymphocyte (TIL) therapies for patients with cancer.
501-1000 employees
H1B Sponsorship
Iovance Biotherapeutics, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (11)
2023 (7)
2022 (7)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.58B2024-02-20Post Ipo Equity· $211M
2023-07-10Post Ipo Equity· $150M
2020-05-27Post Ipo Equity· $603.7M
Leadership Team
Jean-Marc Bellemin
Chief Financial Officer
Cheryl Aranda
Executive Assistant to Chief Medical Officer
Recent News
2025-12-29
2025-12-07
2025-11-11
Company data provided by crunchbase