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Thomson Reuters · 2 months ago

Principal Consultant, Professional Services - AI Services

USA-Frisco-6160 Warren Parkway

Full-time

Hybrid

Senior Level, Lead/Staff

$99K/yr - $185K/yr

10+ years exp

Thomson Reuters is a leading provider of trusted journalism and news, and they are seeking a Principal Consultant, Professional Services to drive successful adoption and customer engagement for their AI solutions. This role involves developing tailored adoption strategies, leading onboarding sessions, and collaborating with stakeholders to optimize processes using AI tools.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Responsibilities

Serve as the primary point of contact for customers throughout the adoption lifecycle of CoCounsel Legal and CoCounsel for Tax and Trade AI products

Develop and execute tailored adoption strategies that align with customer objectives, business processes, and industry best practices

Lead onboarding sessions, workshops, and training programs to empower customers and their teams to effectively utilize AI-driven legal and tax workflow solutions

Collaborate with customer stakeholders—including legal, tax, trade, and IT teams—to identify opportunities for process optimization and enhanced productivity using CoCounsel tools

Monitor customer engagement and usage metrics, proactively addressing barriers to adoption and driving continuous improvement

Provide expert guidance on change management, solution configuration, and integration with existing platforms

Gather customer feedback and partner with Product and Engineering teams to inform roadmap decisions and advocate for feature enhancements

Deliver executive-level presentations, adoption reports, and recommendations to demonstrate value and ROI to customers

Stay abreast of developments in legal, tax, and trade technology and share thought leadership with customers and internal teams

Qualification

AI solutions expertiseChange Management CertificationCustomer adoption strategiesLegalTax workflowsSaaS experienceTraining program developmentStakeholder managementAnalytical mindsetCustomer service experienceProject status reportingCommunicationCollaboration skills

Required

Bachelor's degree in Law, Tax, Business, Computer Science, or related field; advanced degree or relevant certifications preferred

10+ years of experience in professional services, consulting, or solution delivery within the AI, legal, tax, or trade domains

Certified Change Management Professional (CCMP) and/or Lean Six Sigma Greenbelt

Proven track record of leading customer adoption initiatives for SaaS, AI, or enterprise software solutions

Strong understanding of legal and tax workflows, industry regulations, and business process improvement

Exceptional communication, presentation, and stakeholder management skills

Analytical mindset with the ability to interpret usage data and translate insights into actionable strategies

Experience with change management, training program development, and user enablement

Ability to work independently and collaboratively in a fast-paced, customer-centric environment

Strong analytical skills and the ability to demystify complex issues with senior decision makers and collaborate with cross-functional teams to drive results

Customer Service – experience working with customers on a range of different projects, delivering excellent customer service

Communications/Status Reporting – ability to effectively communicate findings and solutions to customer and prepare status updates for projects and regularly communicate and share knowledge with the customer and the team

Monitoring costs of own work in alignment with project plan

Accountability for the quality of own work and delivery within agreed procedures and timeframes

Accountability for determining the approach used to address routine professional issues

Preferred

Familiarity with AI-powered legal or tax technologies and their application

Experience designing and implementing adoption frameworks specific to AI for new software solutions

Knowledge of integration with enterprise systems (e.g., document management, case management, ERP platforms)

Consultative approach with a focus on delivering measurable customer outcomes

Experience in a Corporate Legal department

Benefits

Hybrid Work Model

Flexibility & Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Culture

Social Impact

Making a Real-World Impact

Market competitive health, dental, vision, disability, and life insurance programs

Competitive 401k plan with company match

Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave

Optional hospital, accident and sickness insurance paid 100% by the employee

Optional life and AD&D insurance paid 100% by the employee

Flexible Spending and Health Savings Accounts

Fitness reimbursement

Access to Employee Assistance Program

Group Legal Identity Theft Protection benefit paid 100% by employee

Access to 529 Plan

Commuter benefits

Adoption & Surrogacy Assistance

Tuition Reimbursement

Access to Employee Stock Purchase Plan

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (5)