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Placemakr · 2 months ago

Property Support Specialist

Austin, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Placemakr is a company that combines apartment living, vacation rentals, and hotel stays to create unique guest experiences. The Property Support Specialist will provide on-site support to property operations teams, managing timelines, budgets, and projects while also training and leading on-site operations teams during transitions and ongoing operations.

HospitalityProperty ManagementReal Estate

No H1B

Responsibilities

Travel 75%+ of the time to serve as boots on the ground support during onboardings, off-boardings, transitionary projects, leadership vacancies and other personnel support needs for your owned projects

Execute on day-to-day operational tasks related to on-site stand-up, wind down or on-going operations projects (including gaps in staffing and roll out of new initiatives) at assigned properties to support property performance expectations

Demonstrate Placemakr property leadership qualities by consistently training, motivating and recognizing team members while driving accountability, consistency and a culture of high-achievement during your owned projects

Facilitate trainings for new team members on the property operations and leadership teams at various levels outside of your owned projects

Execute on and support development of SOPs for applicable pre-opening, wind-down and various operational duties including but not limited to accepting units, receiving and installing physical product (FF&E and OS&E) and setting up buildings to Placemakr brand standards

Communicate effectively and frequently with on-site and off-site partners across the organization to ensure alignment on and efficacy on all projects

In tandem with cross-functional partners and the Manager, Property Support, identify risks and capacity constraints in project timelines and proactively work to mitigate those risks

Utilize Monday.com and other project management tools to effectively manage the progress of properties, projects and team support

Additional duties and responsibilities, as assigned

Qualification

People leadershipHospitality experienceProject managementTrainingDevelopmentCommunication skillsProblem-solvingCustomer experience standardsOperational supportTeam collaborationDetail-orientedAdaptability

Required

Bachelor's degree preferred

2+ years of relevant professional experience in hospitality, retail, operations, or project management required – specific experience with new store or property openings a plus!

1+ years of people leadership experience (required)

Excellent verbal and written communication skills that allow you to clearly and effectively communicate goals, issues, solutions and wins to various levels of internal and external stakeholders

Strong people leadership skills and can hire, train, cultivate, develop and lead a team in alignment with Placemakr standards and community norms

Unmatched interpersonal skills and can work well with leaders and team members throughout the company to execute on projects, processes and standardization

You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support

Demonstrated experience effectively resolving problems with a high-level of autonomy. You identify issues before they arise, escalate appropriately and resolve them in a timely manner

Demonstrated experience with execution and documentation of processes and regularly sharing status updates effectively

Ability to be self-motivated and thrive in a fast-paced, rapidly changing environment

You embody our Community Norms. You Own It. You Make It Better. You Treat People Right

Property Support Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance)