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Ricoh USA, Inc. · 2 months ago

Administrator, Systems Operator, SA

Dallas, TX, United States

Full-time

Onsite

Mid Level

4+ years exp

Ricoh USA, Inc. is a leading provider of technology solutions. The Digital Automation Systems Operator will operate and support various automation systems at client locations, ensuring optimal performance and client satisfaction.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Provides front-line operational support of client automation, robotic, 3D printing, workstation, and technology systems

Responsible for operating automated systems, software-based control systems, electrical and mechanical systems, and structures

Utilize hands-on support with an electro-mechanical aptitude and familiarity with Linux and command line to support client systems and products

Provides Partner level direct communications and interaction with client vendor partners

Support client's key performance indicators, achieve maximum system uptime and overall client satisfaction

Performs system software and updates per recommended client technical instruction

Must possess technical skills to troubleshoot and operate client systems / Remediate issues to ensure high-level system performance

Ability to collect and analyze data, apply a systematic approach to reach conclusions, and make appropriate decisions

Performs a full range of support services including diagnostics, installation, mapping, induction, removal, configuration testing, and commissioning of client's automation system

Demonstrates required digital competencies associated with assigned products and level assignments

Completes technical training on client systems as assigned

Reviews all technical information pertaining to supported systems and products

A positive influence/champion within the team/organization

Proactively seeks ways for process and operational excellence

Required to perform other duties related to Partner Support as assigned

Qualification

Automated systemsLinuxPLC programmingJavaSQLDatabase administrationCustomer serviceInterpersonal skillsTechnical communication

Required

Associate degree or 4 years apprenticeship or equivalent experience or training in the Robotics, Mechanical, Mechatronics, or Electrical fields

Experience and proficiency in automated systems and software-based controls

Experience and proficiency in electrical and electronic principles

Technical skills including familiarity with Linux, Java, XML, SQL, and database administration

Experience with PLC (Programmable Logic Controller) programs

Industrial PC literacy

Requires excellent working knowledge of electro-mechanical devices, automation systems, and technology applications

Requires expert knowledge of assigned client automation systems

Skilled methodical approach to resolving problems

Possesses strong interpersonal and verbal communication skills

Excellent customer service skills including the ability to follow up to ensure closure of issues

Skilled ability to read and comprehend written technical information in the form of site operations, technical manuals, and relevant publications

Preferred

Degree from a vocational school or college with a focus in the Robotics, Mechanical or Electronics fields

Demonstrated ability to multi-task and prioritize many different projects and workloads

Ability to work independently

A degree of physical dexterity and must be able to stand for long periods of time

Ability to communicate effectively, (written and verbally) with peers, management, contractors, and vendors

Must be highly self-motivated, customer-centric, and focused to team success

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)