Expressable · 2 months ago
Financial Support Specialist
United States
Full-time
Onsite
Entry, Mid Level
$40K/yr - $58K/yr
2+ years expExpressable is a fast-growing, fully remote healthcare organization on a mission to improve access to care. The Financial Support Specialist will provide a positive financial experience by resolving inquiries related to charges, insurance, and payments with clarity and empathy.
E-LearningHealth CareTherapeuticsTraining
No H1B
Responsibilities
Respond to patient inquiries related to billing, insurance claims, payments, and statements via phone, email, and chat
Assist patients in understanding charges, EOBs, coverage, deductibles, co-pays, and payment plans
Collect and process patient payments accurately and securely
Collaborate with insurance verification and revenue cycle teams to resolve denied or delayed claims
Educate patients on financial policies, insurance processes, and available support options
Document all interactions in CRM/EHR systems with precision and compliance (HIPAA, PCI, etc.)
Identify patterns in billing issues and suggest process improvements to reduce patient friction
Qualification
Required
High school diploma or equivalent (associate's or bachelor's degree in healthcare administration, business, or related field preferred)
2+ years' experience in healthcare billing, patient accounts, insurance claims, or revenue cycle management
Proficiency with EHR/CRM systems and payment processing platforms; strong Microsoft Office/Google Suite skills
Understanding of HIPAA, PCI compliance, and insurance terminology (EOBs, CTP Codes, Diagnosis Codes, Deductibles, Co-Pays)
Experience in a telehealth, multi-state, or large outpatient provider environment
Familiarity with revenue cycle improvement initiatives or patient financial counseling
Bi-Lingual Communication Skills (English/ Spanish) - highly preferred
Ability to explain complex billing and insurance concepts clearly, with empathy and professionalism
Skilled at investigating and resolving claim issues, denied charges, and payment discrepancies
Ensures accuracy in payment processing, documentation, and adherence to HIPAA/PCI standards
Works effectively with revenue cycle, insurance verification, and cross-functional teams to resolve issues
Consistently meets responsiveness and resolution KPIs while maintaining patient satisfaction
Preferred
Associate's or bachelor's degree in healthcare administration, business, or related field
Bi-Lingual Communication Skills (English/ Spanish) - highly preferred
Benefits
Exceptional paid time off policies that encourage and support life balance, including a winter break.
401k matching to ensure our staff have what they need to enjoy their retirement
Health insurance options that ensure well being for the whole person and their family
Company paid life, short-term disability, and long-term disability coverage
Remote work environment that strives for connectivity through professional collaboration and personal connections
Company
Expressable
Expressable is an online speech therapy platform designed for individuals with communication disorders.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$45.5MKey Investors
HarbourVest PartnersF-Prime
2024-05-20Series B· $26M
2022-02-09Series A· $15M
2021-05-07Seed· $4.5M
Leadership Team
Nicholas Barbara
CEO & Co-Founder
Leanne Sherred
President & Co-founder
Recent News
2024-10-30
The Business Journals
2024-06-05
2024-06-05
Company data provided by crunchbase