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Lakeside Software · 4 months ago

Partner Delivery Architect - Delhi, India

United States

Full-time

Remote

Senior Level

Lakeside Software is a company that provides visibility across complex IT environments to help organizations optimize their digital estates. As a Partner Delivery Architect, you will assist partners in managing SysTrack accounts, ensuring they deliver value to their customers while collaborating with various internal teams.

AnalyticsBig DataSoftware

Responsibilities

Enable Lakeside Software Partners to deliver value to their customers through the Systrack platform, resulting in continued annual reoccurring revenue (ARR) attainment

Train and educate our Partners' Centre of Excellence by leveraging a proactive agenda including the value and Velocity blueprints where applicable to the Partner offering and assisting in ensuring that the blueprints and value are received by Partner Clients

Partner enablement in the planning, and design of SysTrack architecture, and assisting partners with the implementation and operations of SysTrack for their customers

Coordinate with the customer and internal Lakeside team around Implementation, Testing and Deployment sign-off

Coordinate with the Network team, AD team, SCCM team, Security and Wintel teams to address project dependencies

Strong working knowledge of EUC tools and correct approaches to handle them for enterprise customers

Ability to analyse and assess SysTrack environments, providing education to Partners to drive actionable insights and provide value or ROI use cases

Consult with Partners on maintaining SysTrack environments for compliance through agent connectivity, platform stability and product upgrades

Partner with SI’s and MSP’s and collaborate on internal process improvement initiatives

Prior experience developing collateral, knowledge articles, and process flows based on client needs and partnering with an operations team to provide sophisticated content

Maintain a degree of awareness about product innovations and development for SysTrack and other EUC tools

Host enablement sessions and participate in touch points, planning, and review sessions

Help the Partner to navigate through various stages on SysTrack maturity model

Qualification

SysTrack architectureEUC tools knowledgePartner enablementCompliance maintenanceAnalytical skillsTraining skillsCollaboration skills

Required

Strong collaboration and partnership with Lakeside Software Technical Support, Pre-Sales, Product Management, and Customer Success teams