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Metropolis Technologies · 3 months ago

Valet Supervisor - Beach Club Naples Florida

801 Gulf Shore Blvd N, Naples, FL 34102, USA

Full-time, Part-time

Onsite

Mid Level

$14/hr - $16/hr

Metropolis Technologies is an artificial intelligence company that uses computer vision technology to enhance parking experiences. The Valet Supervisor is responsible for managing a team of hourly employees, ensuring operational standards are met, and overseeing customer service and team member performance.

Artificial Intelligence (AI)Computer VisionMachine LearningParkingSoftware

Growth Opportunities

Responsibilities

Manage a team of hourly employees

Schedule shifts and verify time & attendance tracking

Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metopolis Parking standards

Interview, hire, and develop team members in partnership with Operations Manager and/or Area Director

Ensure team members complete all necessary training

Work with Operations Manager and Area Director to control spending and keep expenses within approved budget

Maintain maintenance control documents while meeting maintenance goals

Promote safe work practices by conducting safety audits and coaching individual staff members

Ensure all client operational documentation is compete and recorded for client and Metropolis Parking records

Ensure Metropolis Parking's standards of Customer Service are met

Greet customers and clients in a courteous manner

Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquire

Observe and coach team members to meet customer service standards

Conduct performance evaluations that are timely and constructive

Perform specific operational responsibilities as required based on the needs of the assigned location

Perform other duties as assigned

Qualification

Customer serviceTeam managementScheduling knowledgePayroll knowledgeSafety awarenessDiversity sensitivityInterpersonal skillsTime managementEffective communication