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TekSynap · 3 months ago

Voice Technician

US-VA-Arlington

Full-time

Onsite

Mid Level

3+ years exp

TekSynap is a fast-growing high-tech company that understands the pace of technology today and the need for a comprehensive information management environment. We are seeking a Voice Technician to configure, maintain, troubleshoot, and fix issues of the data network and telephony systems while supporting DISA JSP ETM.

ComputerInformation ServicesInformation Technology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards

Possess customer service and support skills in a high visibility environment

Knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses

Problem analysis and problem solving

Provide attention to detail and accuracy

Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance

Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions

Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security

Collaborate with network architects and engineers to develop and implement voice network enhancements and upgrades

Configure and manage voice protocols such as SIP, H.323, and MGCP, ensuring compatibility and interoperability with existing systems

Implement Quality of Service (QoS) policies to prioritize voice traffic and ensure high-quality voice communication

Qualification

Voice network troubleshootingTelephony systems configurationNetwork protocols SIPNetwork protocols H.323Network protocols MGCPTCP/IP knowledgeNetwork certificationsCustomer service skillsProblem analysisAttention to detail