AAA Club Alliance · 3 months ago
Manager, Car Care
Willow Grove, PA - CCIT (Job Posting)
Full-time
Onsite
Mid, Senior Level
$71K/yr - $95K/yr
6+ years expAAA Club Alliance is seeking an Automotive Repair Manager to oversee operations and ensure exceptional customer service at their Car Care facility. The role involves mentoring technicians, managing safety compliance, and developing business relationships to enhance the AAA image in the community.
Consumer Services
Responsibilities
Maintain overall responsibility for service delivery, staff administration, facility appearance, purchasing, record keeping, inventory control, and other operational areas of the Car Care facility to meet or exceed projected net income as outlined in the annual budget. Effectively hire staff and schedule associates to meet changing business needs
Review necessary repairs with customers and associates and address questions or concerns, consistently monitor and assure high quality customer service is provided by associates on a daily basis
Develop external business relationships generating business for the Car Care facility and enhancing the AAA image in the community. Prepare weekly and monthly reports on the operations of the Car Care facility for review by management
Act as “Health & Safety” Officer for location. Manage safety and shop compliance issues to ensure conformity with OSHA and local laws. Prepare income and expense budgets and ensure strict adherence to budgetary guidelines. Ensure that the facility meets annual revenue and net income budgets and achieves budgeted sales
Qualification
Required
Associates Degree or equivalent education/experience preferred
Six years' experience in the automotive industry, or equivalent, including three years in a management role
Must possess and maintain a valid operator's license, five (5) years driving experience with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light and medium duty trucks
Advanced knowledge and ability to work with PC-based (Microsoft Office Suite, Word, Excel) and automotive computer equipment and software applications
The ability to complete satisfactory Pre-Employment Screenings (background check and drug screening) if offered the position
Authorized to work in the USA
Preferred
National Institute of Automotive Service Excellence (ASE) certification as a “Master Automotive Technician” preferred
Benefits
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
And MORE! Check out our Benefits Page for more information
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
Company data provided by crunchbase