Clearstory—Wayfinding and Placemaking · 3 months ago
Customer Success Manager for General Contractor customers
United States
Full-time, Contract
Remote
Mid, Senior Level
4+ years expClearstory is digitizing and automating the change order process inside the commercial construction industry. The Customer Success Manager will ensure customer success from launch to ongoing growth, working closely with General Contractors to facilitate onboarding, adoption, and overall satisfaction with Clearstory's solutions.
ConstructionDigital SignageGraphic DesignProject Management
Responsibilities
Owning the success of our customers from launch, to adoption, to full rollout and ongoing growth
Help train and roll out end users for onboarding
Assist with pre-sales pilots
Working with executive contacts to plan additional adoption
Making sure customers see an impact from and renew with Clearstory
Help create our department playbooks and guides
Participate in strategy meetings to review Customer Success targets and metrics
Conduct feature request review cycles with our Product team to help review feedback and prioritize new features
Conduct new product feature demos
Sync up with Sales to help plan onboardings, deal with customer issues, and gameplan on next steps for strategic accounts
Qualification
Required
Experience in the construction industry as a General Contractor PM or PE
Commercial construction experience at a general contractor is a requirement for the role
Ability to lead strategically and paint a vision that inspires and motivates the team, while also being extremely detail-oriented and getting in the weeds
Strong stakeholder management and executive communication skills
Ability to collaborate with a variety of stakeholders including Senior Post-Sales Leadership and cross-functional teams (Sales, Marketing, Product, Finance, Legal) across the company
Ability to influence and challenge conventional wisdom
4+ years of relevant industry or role experience
Proven track record of demonstrated ability to project manage and create relationships
Excellent verbal and written communication skills
Preferred
Business Development / sales experience a huge plus
Benefits
Experience and contribution to the building of our enterprise customer success strategy, including how we onboard customers, how we help them grow, how we communicate value to them, and how we gather feedback to improve the product
Close collaboration with the executive leadership team
Ability to work with a new product category that has already found product market fit
Experience at a venture backed growth startup
Flexible remote work
Competitive market-rate salary for a Series B company
Subsidized healthcare, vision, and dental
Early equity!
Company
Clearstory—Wayfinding and Placemaking
Every place has a story—one that includes the people and vision that shaped it, and the way visitors experience it.
11-50 employees
Funding
Current Stage
Early StageRecent News
VC News Daily
2023-06-28
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