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Caesars Entertainment · 3 months ago

Slot Technician II

Pompano Beach, FL, United States

Full-time

Onsite

Mid Level

3+ years exp

Caesars Entertainment is a leading company in the casino industry, and they are seeking a Slot Technician II to ensure the proper functioning and maintenance of slot machines. The role involves troubleshooting, repairing, and maintaining electronic and mechanical devices while providing excellent customer service on the casino floor.

Food and Beverage

Responsibilities

Deal with high-volume customer interactions, and be consistently outgoing, upbeat, and cheerful

Ability to repair and maintain electrical and / or mechanical devices both on and off the Casino Floor

Assist in loading and unloading of slot machines and signs during deliveries to and removals from property

Perform slot machine verification, audits and tests as needed

Working to ensure that all slot machines are up and running during the course of your shift

Carries out assigned projects and work assignments as set by Slot Management. Ensures work assignments are completed in a professional and timely fashion

Troubleshoots, installs and operates slot accounting system, slot machine operation, ticket in/ticket out system and parts system maintenance

Ability to act independently while drawing conclusions from written, computer generated materials or company received directives

Maintain the appearance and performance of slot machines and other devices as instructed for the purpose of improving guest impact and reducing down time for machines

Circulate casino floor, watching for machines in need of repair. Check machine problem logs for any items in need of repair

Must be willing to go to any training as designated by management

Must be willing and have the ability to learn the technical aspects of the job

Assist and Participate with all install and conversion projects, initial set-up and check out of slot machines and signage

Test machines to determine proper functioning

Assist with full and partial RAM Clears / Key Chips on all existing platforms on the Slot Floor as part of the daily preventative maintenance program or as part of a specific project. Frequently performing maintenance and complex repair beyond standard level while safely and effectively operating shop tools including powered tools, soldering and electronic testing equipment

Maintain proper gaming logs in order to comply with state or internal regulations

Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary

Adhere to regulatory, departmental and company policies in an ethical manner, and encourage others to do the same

Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change

Perform other duties as assigned or reasonably requested by any member of management

Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards

Qualification

Electrical maintenanceSlot machine operationTroubleshootingCircuit boards knowledgeGaming laws knowledgeCustomer service skillsLogicReasoning

Required

A high school diploma or GED equivalent

Minimum of three (3) years slot experience is required

Ability to repair and maintain electrical and / or mechanical devices both on and off the Casino Floor

Basic knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software

Knowledge of principles and processes for providing customer and personal services

Knowledge of gaming laws and regulations

Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times

Determine causes of operating errors and decide what to do about it

Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action

Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo License

Must be at least 21 years of age

Three (3) years of tax returns required