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NEOGOV · 4 months ago

Business Information Systems Administrator - Police Department

City of Anaheim, CA

Full-time

Onsite

Mid Level

$111K/yr - $167K/yr

3+ years exp

NEOGOV is seeking a highly motivated Business Information Systems Administrator to join the City of Anaheim's Finance Department. This role involves managing and administering systems and applications for the Anaheim Police Department, ensuring system security and compliance while providing technical support and project management for various systems.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Provide technical and administrative support for a variety of systems and applications; provide user support on vendor supported systems including application updates, technical troubleshooting and development and maintenance of system documentation

Provide project management for system modifications, interface programs, new systems, databases, and annual updates. Develop and lead project plans, timelines, and test data for implementation

Initiate requests and define requirements for custom reports and queries based on users’ needs and specifications; work with technical support teams to perform file extracts and queries

Provide high-level technical assistance to support compliance to department initiatives and mandatory reporting

Review new technology and processes to determine feasibility with existing systems; prepare data flow diagrams and process flow analysis for current and new automation to ensure maximum system utilization

Participate in negotiating acceptable issue resolution and required delivery schedules with software, technical, and other third party vendors

Develop functional designs and detailed specification documentation for complex system modifications and interfaces; coordinate department technology needs with the City’s central information technology staff and vendors. Train and provide technical direction and support to users and operators on software and custom applications; write procedures for utilizing software and applications

Coordinate with vendors, internal technical staff, management, and system users for the implementation of new systems or functions, facilitate training and development of procedures to promote best practices and efficiencies

Maintain an open line of communication with users; use a proactive approach to problem solving; negotiate effective resolution to problems and provide alternatives to meet system needs

Generate standard and custom products such as reports, diagrams, exhibits, and displays. Perform and review daily, monthly, and annual jobs and reports associated with departmental applications

Provide assistance with the development, preparation and evaluation of Requests for Proposal and contracts associated with computerized system acquisitions; gather vendor and technical information and needs requirements; coordinate the review and approval of requests for proposals; assist with the evaluation of proposals and selection of vendor; assist with the preparation and approval of contracts; monitor contract compliance and maintenance agreements as assigned

Provide on-call support as required; research, analyze and resolve reported system issues

Perform related duties as required

Qualification

Systems administrationApplication developmentCloud platform integrationProject managementDatabase configurationsSystem security complianceTechnical troubleshootingAnalytical skillsTraining documentationProblem-solving skillsCommunication skills

Required

Three years of progressively responsible experience in systems administration, analysis, development, and project management related to various system applications used for public safety operations or law enforcement setting

Completion of the twelfth grade and college level course work in computer science, business information systems, or a related field

Possession of a valid California Class C driver's license

Preferred

Experience and ability to provide value-added support to the City IT Team and department system users

Extensive technical knowledge and experience in system administration, application development, automation/integration setup, and cloud platform integration

Strong analytical, problem-solving, and communication skills to effectively manage and communicate with a wide range of stakeholders