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NEOGOV · 5 months ago

Public Safety Dispatch Supervisor

Sitka, AK

Full-time

Onsite

Mid, Senior Level

$31.03/hr - $35.99/hr

3+ years exp

NEOGOV is the employer for this position, which focuses on supervising and managing dispatch operations for public safety services. The role involves ensuring quality control, training staff, and coordinating dispatch activities in a high-pressure environment.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Manages dispatch operations and all staff associated with dispatch of routine and emergency calls for public safety service

Ensures accuracy and serves as quality control of the work performed by all dispatchers

Prepares, updates, and evaluations dispatching policies and procedures for efficiency and training and makes recommendations to Lieutenant

Completes submissions for the National Incident Based Reporting System (“NIBRS”) and Felony Sexual Offender Data Base and other required public safety data base entries

Ensures all computer systems and software used in the communication system are operational

Coordinates the work of Dispatcher Trainee, Dispatcher, and any other SPD employee performing dispatching work in the communications center

Participates in the selection of subordinate personnel

Establishes the work schedule and assigns daily work

Responsible for inspecting work for accuracy and completeness and evaluates work techniques and methods for conformance to established work standards

Recommends corrections to performance and input regarding performance, and recommend counseling or disciplinary action

Provides training and instructions to subordinates and answer questions

Acts as the Local Area Security Officer (“LASO”) for Alaska Public Safety Information Network (“APSIN”)

Perform other duties as assigned

Qualification

Public safety operationsComputer Aided Dispatch (CAD)Report Management System (RMS)Microsoft Office SuiteEmergency medical dispatch certificationMulti-taskingOrganizational skillsCommunication skillsConfidentiality

Required

High School diploma or a GED, some college credits; preferred

Three years of increasingly responsible work experience involving the operation of a public safety communications center

Any combination of education, experience, and training that would likely provide the required knowledge, skills and abilities

Possession of, or ability to obtain within 90 days of hire, a valid driver's license issued by the State of Alaska

Possession of, or ability to obtain within 90 days of hire, the Association of Public Safety Communications Officials (“APSCO”) supervisory certification

Must maintain Criminal Justice Information System (CJIS) and Alaska Public Safety Information Network (APSIN) access, emergency medical dispatch certification, and security clearance while employed by SPD

Demonstrated ability to type 35 correct words per minute

Will be required to pass background check and drug screen

Must wear uniform within specified standards

Employees will be required to work different 12-hour shifts including early mornings, evenings, nights, weekends, and holidays and be on-call for 24 hours when necessary