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Planned Parenthood of Greater New York · 2 months ago

Flow Coordinator

Bronx, NY

Full-time

Onsite

New Grad, Entry Level

$30.96/hr - $30.96/hr

Planned Parenthood of Greater New York is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. The Flow Coordinator is responsible for managing daily health center patient flow, reducing wait times, and ensuring a positive patient experience while supporting clinical leadership and staff coordination.

Health CareHospitalSocial AssistanceSocial ImpactSocial Network

Responsibilities

Continuously monitor and prioritize charts/clients waiting and optimize room utilization, using staffing model

Ensure appropriate triage as necessary

Monitor and minimize wait times offering options to clients and making adjustments to services as necessary to facilitate excellent customer service and meet customer satisfaction benchmarks

Continuously monitor and adjust staff schedules on a daily basis to ensure efficient delivery of service and adequate break/lunch times

Promote continuous communication that creates and maintains a teamwork approach and effective customer service

Contributes to achieving health center productivity goals

Understands and commits to customer-oriented approach to health care delivery

Proficient in the duties of a Patient Care Associate

Acts as an electronic health record super user

Proactively looks ahead at schedules assessing potential patient and staff schedules

Concerns/solutions communicated with Clinic Leadership

Collaborate with staff and Clinic Leadership to facilitate optimal patient care and flow

Keep site leadership informed of the flow of the day and anything out of the ordinary

Supports clinical leadership in training, motivating, monitoring staff members

Works effectively with volunteers, trainees and temp agency personnel

Remain abreast of policies, procedures and best practices

Meets Clinical Services Standards of Behavior

Completes all responsibilities according to established protocols, policies and standard practices in the areas of ADA and regulatory compliance programs such as HIPAA

Qualification

Customer ServiceElectronic Health RecordsMicrosoft OfficePatient Care Associate DutiesInterpersonal SkillsProblem-Solving SkillsOrganizational SkillsTime Management Skills

Required

High school diploma/GED

Excellent customer service and communication skills

Ability to remain focused and calm in stressful situations

Excellent interpersonal and verbal skills

Superior oral and written communication skills

Ability to develop and maintain effective, professional relationships with internal and external stakeholders

Ability to work effectively as part of team

Proficient in Microsoft Office

High degree of comfort with electronic health record

Patient Care Associate Duties

Keen attention to detail

Excellent organizational skills

Outstanding time management skills, including the ability to work under deadline

The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities

Ability to exercise sound judgment and independent decision-making skills

Ability to produce reliable, high-quality work with minimal direct supervision

Ability to exercise discretion in the handling of confidential information

Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require

Well-developed problem-solving and critical thinking skills

Preferred

Previous experience working with electronic health record

Proficiency in other languages preferred

Prior Planned Parenthood employment

Prior health care employment

Previous experience in a high-volume customer service role

Proficient in duties of Patient Care Associate

Must have excellent writing and interpersonal skills and must be detail oriented

Computer proficiency in Microsoft Office and Electronic Health Records

Familiarity with on-line medical databases a plus

Benefits

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short- and Long-Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

Company

Planned Parenthood of Greater New York

Our Vision: Building a world where all communities have full access to innovative, high-quality, affordable, evidence-based sexual and reproductive health services, which will always include abortion, whenever, wherever, and however they are needed.

Founded in 1916