Great Big Game Show ยท 5 months ago
Facilities Service Technician (Smyrna Based)
Smyrna, TN, US
Full-time
Onsite
Entry, Mid Level
$18/hr - $23/hr
2+ years expGreat Big Game Show is seeking a Facilities Service Technician to maintain and enhance their facilities across multiple locations. The role involves hands-on maintenance of HVAC, mechanical, electrical, and plumbing systems, along with vendor coordination and on-site repairs.
Digital EntertainmentEventsGamingGift Card
Responsibilities
Utilize our ticketing system to report, track, and resolve issues in our stores related to safety, HVAC, plumbing, electrical, aesthetics, cabinetry, and carpentry
Receive calls from our stores and guide them to a successful resolution via remote support
Proactively and consistently collaborate with other internal departments to effectively repair and improve guest and team experience
Coordinate with vendors, and store team members to troubleshoot malfunction in systems - Plumbing, Mechanical, Electrical, etc
Be the point of contact for all facility related support - emergencies, tickets, vendors, etc
Track and monitor active facility tickets. Understand the priority of projects and ensure excellent communication and diligent follow-through on all requests
Identify systemic issues and take initiative to solve them
Travel and perform on-site repairs, and improvements
Travel and coordinate with local vendors / landlords as needed
Proactively and consistently collaborate with other HQ Departments to strategize facilities and game improvements based on guest and store feedback
Advise on safe practices for tool usage
Ensure electrical repairs are completed safely
Identify and call out any unsafe items in our stores
Guide stores through weather emergency closures as needed
Aid in incident reporting
Qualification
Required
Strong understanding of various trade-work in order to interpret reported or identified issues
2+ years experience coordinating and negotiating various vendor repairs - Plumbing, Mechanical, Electrical, etc
2+ years of experience performing maintenance on plumbing
2+ years of experience performing maintenance on electrical systems
2+ years experience using handtools / power tools
Moderate experience performing maintenance on HVAC systems
Moderate experience reviewing architectural plans (Permit Sets) including HVAC, Fire Sprinkler, Electrical, and Plumbing
Must be highly capable of problem solving and troubleshooting various systems including mechanical, HVAC, Plumbing, Electrical, in a hands on setting
Experience leading others in an informal structure
Ability to lift/carry up to 100 pounds individually
Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time
Basic Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology
Moderate experience with computers and basic software including Google Suite, Zoom, PDF editors
A love for escape rooms and interactive media
Strong organizational and interpersonal skills
Contagiously positive, can-do attitude
Loves to 'win'
Strong communication skills - written, on the phone, in-person
Benefits
HQ Benefits & Bonus
Company
Great Big Game Show
Great Big Game Show is an entertainment studio that hosts game shows for parties and events.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase