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PlayCore · 10 hours ago

Customer Service Representative - PlayCraft

Grants Pass, OR

Full-time

Onsite

New Grad, Entry Level

PlayCore is a growing manufacturing company that serves several States and Continents through a Distributor base. The Customer Service Representative is responsible for providing product and service information, answering customer questions, and assisting in resolving product and service issues promptly and efficiently.

CommunitiesEducationRecreation

Responsibilities

Team Communication Skills are necessary

Assists customers by answering product and service questions

Maintains customer records by updating account information

Resolves product or service issues by clarifying the customer's concerns; determining the cause of the issue; selecting and explaining the best solution to resolve the issue; expediting correction or adjustment; following up to ensure resolution

Recommends potential products or services to management by collecting customer information and analyzing customer needs

Prepares product or service reports by collecting and analyzing customer information

Contributes to team effort by accomplishing related results as needed

Qualification

Customer Service ExperienceComputer ExperienceProblem Solving SkillsOrganizational SkillsTeam Communication SkillsAnalyze InformationMulti-taskDocumentation SkillsAttentive ListeningConflict Resolution Skills