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Bausch + Lomb · 2 months ago

Customer Service Associate Vision Care

Rochester, NY

Full-time

Onsite

New Grad, Entry Level

$16/hr - $22.20/hr

0+ years exp

Bausch + Lomb is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world. The Customer Service Associate is responsible for supporting sales and distribution activities by providing superior customer service, managing order processing, and resolving customer inquiries for Bausch + Lomb’s Vision Care customers.

Health CareHealth DiagnosticsMedical

No H1B

Responsibilities

Manage order processing via email, fax, telephone and electronic system with accuracy and speed for small to medium sized direct trading partners

Monitor open order report to ensure orders have cleared through to physical distribution and resolve issues as required

Respond to and resolve standard customer inquiries and requests received via telephone, email, mail, and fax in a timely and eﬃcient manner, including:

Product information and availability

Ordering, order status, cancellation and tracking information Billing and invoice requests

Responsible for escalating inquiries and issues and logging all customer communication in customer relationship management tool

Ensure service during disruptions (weather, employee vacation/sick leave or otherwise) and other company closing including some holidays and holiday shutdown

Understand and follow all company policies

Assure all transactions are in compliance with policies Work with team members to resolve inquiries or issues

Meet minimum acceptable metrics for schedule adherence, call handling, order entry and status, and others as determined by management

Qualification

Customer service experienceOrder entry experienceData entry skillsBasic accounting skillsExcel skillsCommunication skillsTeamworkSelf-motivatedPositive attitude

Required

High school diploma; 0 - 1 year customer service experience

Basic understanding of customer service operations

Good communication skills

Values and desires to contribute dedicated teamwork

Data entry skills

Basic accounting and Excel skills

Dependable and consistent attendance

Must have eagerness and capacity to learn

Must be self-motivated and approach tasks with a positive, proactive attitude

Preferred

2 years customer service and order entry experience preferred

Benefits

Short-term and/or long-term incentives

Medical, dental, vision insurance

Disability and life insurance

A 401(k) plan and company match

A tuition reimbursement program (select degrees)

Company holidays

Well-being benefits

Sick time

Floating holidays

Paid vacation

Company

Bausch + Lomb

Glassdoor3.6

We're a leading global eye health organization that is dedicated to protecting and enhancing the gift of sight for millions of people around the world – from the moment of birth through every phase of life.

Founded in 1853

Rochester, New York, USA

10001+ employees