NEOGOV · 6 months ago
Fiber Optic Field Technician I
Wilson, NC
Full-time
Onsite
Entry Level
$47K/yr - $65K/yr
1+ years expThe City of Wilson is known for its innovation and outstanding service, and they are seeking a Fiber Optic Field Technician I to perform specialized technical duties in the repair, maintenance, and installation of the city's fiber optic network. This role involves responding to repair calls, performing construction and splicing of fiber optic cables, and ensuring a reliable communication network for employees and citizens.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responds to emergency and non-emergency repair calls regarding all aspects of the city's OSP fiber optic network
Performs construction, splicing, and distribution changes of the OSP fiber optic cables
Performs tests on the OSP network to trouble shoot problems. Makes necessary repairs on the OSP facilities once problem is identified
Assures network is functioning properly before leaving customer site
Assists in maintaining inventory and notifies appropriate personnel when OSP materials need to be ordered
Attends safety and OSHA compliance meetings; attends training sessions as required
Fusion Splices fiber optic drop, mounts splice closures and ONT's, installs routers, Wi-Fi equipment, set top boxes, ATA's and other devices in customer's homes and businesses as necessary to provide all services, current and future, Greenlight may offer
Installs cabling, (fiber, COAX, CAT5), and other data / communications cables as required by the service / trouble ticket orders or as assigned by the supervisor
Provides customer education on all services and equipment that Greenlight offers during the time of installation or during service calls
Performs other OSP functions as directed by the OSP Operations Supervisor
Performs other related duties as assigned
This position will be subject to call outs to meet service requirements and stand on call duty. Weekend and holiday work may be required as service demands dictate
Qualification
Required
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated
Ability to work comfortably and effectively with the public is a must
Must be able to perform the highlighted requirements plus 2 additional from the list below: Correctly install COAX fittings on COAX cable, Correctly mount ONT, power supply, SWRD, NID, audit box and any other equipment necessary to provide basic Greenlight services, Correctly install RJ45 plugs on CAT5 cable, Correctly install CAT5 outlet, Correctly connect Greenlight video services to TV using COAX, HDMI cables, RCA cables, etc., Correctly install all set top boxes offered by Greenlight, Correctly fusion splice fiber drop and tray in NAP and ONT, Pull fiber cable and drop in conduits and install locatable mule tape, Use locator and be able to locate fiber cable and drop, Safely pull power meters and correctly install meter collar, Correctly set up, prep and splice fiber cables up to 144 fibers without assistance, Correctly set, prep and splice fiber cables over 144 fibers without assistance, Correctly use, record and analyze data from DSAM test unit, Correctly use, record and analyze data from OTDR test unit, Correctly use light source, light meter, POTS test equipment and other general test units, Ability to read and understand OSP engineering prints, Skilled in operating small directional drill, Skilled in operating backhoe, Skilled in operating mole (missile) bore, Skilled in operating bucket truck and other line equipment, Skilled in trouble shooting video, data and voice problems as they relate to OSP, Correctly install Adtran units, demark blocks and necessary cabling in commercial customer locations, Skilled and certified to climb poles, any height, Correctly set up customer's email accounts, Correctly install cabling in residential customer's home including wall fish and new outlet installation, Move and set up PC's, monitors and desk phones, Correctly install patch panels, any size, both rack and wall mount
Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of OSP fiber optic equipment
Knowledge of PON networks and fiber optic transmission
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations
Skill in the operation of specialized maintenance, test and fusion splicing equipment
Skill in operating specialized test equipment and ability to interpret test results. Knowledge in taking and understanding loss measurements. Documents all splicing information and provides to appropriate city personnel
Skill in oral and written communication
Skill in working with the public, both at customer's homes and in large corporate settings
Skill in reading and interpreting engineering drawings for fiber optic networks
Benefits
Paid vacation and sick leave
Paid holidays (maximum 12 per year)
Health/dental/vision insurance
Membership in the North Carolina Local Government Employees' Retirement System
5% 401(k) contribution
Flexible Spending Account (FSA) for medical and childcare expenses
Paid Life Insurance
Teladoc (Telemedicine)
Supplementary benefits including critical care, cancer, accident, medical bridge, long and short term disability and term and whole life insurance.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
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2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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