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Empire State Development · 2 months ago

IT Trainer

New York City, New York, NY, US

Full-time

Hybrid

Mid Level

$80K/yr - $90K/yr

3+ years exp

Empire State Development is seeking an IT Trainer responsible for delivering engaging, hands-on training for various software applications and hardware resources. The role involves creating and delivering training programs, developing instructional materials, and collaborating with IT staff to enhance content.

Business DevelopmentGovernmentTraining

Responsibilities

Design and deliver IT training programs for diverse audiences

Develop and maintain up-to-date instructional materials (manuals, tutorials, FAQs)

Set up training environments, including necessary equipment and software

Communicate technical concepts clearly to both technical and non-technical users

Collaborate with IT staff and subject matter experts to validate, refine, and enhance content

Align training with organizational goals, compliance requirements, and industry trends

Serve as liaison among end users, leadership, and IT teams

Represent the voice of the user by collecting and communicating user feedback

Evaluate training effectiveness and adjust approaches as needed

Identify and assist in troubleshooting user-defined problems

Ensure the work is completed within the guidelines set by IT policies

Assist with ESD Disaster Recovery efforts, testing and documentation

Perform other related duties and projects as directed by IT Management

Qualification

Microsoft O365Instructional designIT training deliveryCommunication skillsCustomer service orientation

Required

Bachelor's degree in Computer Science, Information Systems, or an IT related field; Or a 2-year degree with a minimum of 5 years' experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved

Background in instructional design (via credentials or experience)

3-5 years' experience

Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience

Experience working independently and as part of a team

Proven success delivering short-term, workplace-based IT training

Experience teaching adult learners with diverse technical skills