Cox Enterprises · 4 months ago
Cloud Support Technician (RapidScale)
Raleigh NC
Full-time
Hybrid
New Grad, Entry Level
$23.65/hr - $35.48/hr
0+ years expCox Communications is a leading technology company delivering secure managed and advisory services across various cloud environments. The Cloud Support Technician role involves maintaining and supporting customer environments, managing ticket backlogs, and providing exceptional customer service while collaborating with internal teams to resolve issues.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Maintain and support multiple customer environments
Work a standard 40+ hour week with flexibility for business needs
Update and manage ticket backlog in accordance with internal policies
Provide crisis management by identifying high-priority issues and escalating appropriately
Deliver a customer-first experience while managing tickets via phone and email
Collaborate effectively with your immediate team and across all company divisions
Engage internal and external resources—including technical engineers, account teams, and project managers—to troubleshoot and resolve issues
Drive solutions that lead to resolution or mitigation with a high level of customer satisfaction
Follow guidance and direction from senior engineers while contributing to team goals
Remain flexible to customer-facing responsibilities, including travel to customer sites as required
Qualification
Required
High school diploma/GED with less than 2 years of experience; or no diploma/GED with 2 years of experience
Strong communication, presentation, writing, and organizational skills
Ability to manage time effectively and adapt to shifting priorities
Willingness to work alternative days and shifts as needed (e.g., Tuesday–Saturday or Sunday–Thursday; Day, Evening, or Night shifts)
Basic knowledge of Microsoft Active Directory (password resets, security groups)
Basic networking knowledge (IP address, MAC address, Layer 1 vs. Layer 2)
Proficiency with general computer usage, internet, and Microsoft Office applications
Preferred
Experience with Fortigate firewalls
SD-WAN management expertise
Advanced networking skills (NAT, Subnetting, VPN, Fortigate, vShield Edge)
Server performance monitoring
Familiarity with N-able (RMM platform)
Prior experience in a Managed Service Provider (MSP) environment
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase