NEOGOV · 3 months ago
Helpdesk Coordinator - Information Technology
Indianapolis, IN
Full-time
Onsite
New Grad, Entry Level
$56K/yr - $72K/yrNEOGOV is part of the Office of the Indiana Attorney General, which has been serving the best interests of the State for over 165 years. The Help Desk Technician serves as the primary point of contact for end-users seeking technical support and IT assistance, involving troubleshooting and maintaining IT documentation.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responds to telephone calls, e-mails and in-person requests. Uses personal knowledge, technical documentation and reference database systems/sources to analyze and solve end-user problems
Creates and keeps updated IT documentation (inventories, setup, etc.). Keeps track of help desk requests and provides Help Desk statistics to manager
Assists the Systems/Network administrator with daily and special project operations including management of user accounts, systems security verification and performs other duties as assigned
Assists in developing training materials and conducts training classes on the applications that make up the standard desktop configuration. Assists providing standard training for all new employees and refresher lessons for current employees
Understands PC and network environments, diagnostic and system monitoring tools, Information Technology policies and current software applications/utilities, and equipment platforms
Troubleshoots software setups and configurations. Escalates problems that require skills and/or knowledge beyond the Analyst's experience and training to the Systems/Network Administrator
Prepares and installs images of standard desktop configurations. Installs applications and applies updates to these programs
Proactively seeks and implements solutions that will reduce the cost and time associated with supporting the applications and recognizes and analyzes trends in errors so as to identify and install long term solutions to problems
Qualification
Required
Strong understanding of PC and network environments
Diagnostic tools knowledge
Standard software applications knowledge
Excellent computer skills to include but not limited to Outlook, Word, Excel, Office 365
Strong customer service skills
Strong organizational skills
Excellent communication skills both oral and written
Ability to manage time and plan tasks to meet deadlines
Ability to set priorities
Ability to work well in a team environment as well as individually
Strong sense of ethics, including the need for strict confidentiality
Excellent verbal and written communication skills are essential
On-site work required; remote or hybrid arrangements are not permitted
Preferred
Prior experience with ticketing systems such as ASM or ServiceNow
Familiarity with Salesforce and AI tools
A foundational knowledge of server maintenance and networking
Knowledge of artificial intelligence concepts or tools
Some college or equivalent IT experience
Benefits
Four (4) medical plan options (including RX coverage) and vision/dental coverages
Wellness program - earn back dollars in the form of gift cards
Health savings account (includes bi-weekly state contribution)
Deferred compensation account (similar to 401k plan) with employer match
Two (2) fully-funded pension plan options
Group life insurance
Employee assistance program that allows for covered behavioral health visits
Paid vacation, personal and sick time off
Competitive leave policies covering a variety of employee needs.
12 paid holidays, 14 on election years
New Parent Leave
Qualified employer for the Public Service Loan Forgiveness Program
Free 24/7 permit parking at an Indiana Government Center surface lot or parking garage
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase