Menasha Corporation · 2 months ago
Customer Account Manager
Oconomowoc, Wisconsin
Full-time
Onsite
Mid Level
3+ years expMenasha Corporation is a leader in packaging solutions, providing corrugated and plastic packaging products to major global companies. The Customer Account Manager is responsible for delivering excellent customer service and sales support, managing customer orders and resolving issues to ensure customer satisfaction.
ManufacturingPackaging Services
Responsibilities
Daily communication with customers and associated sales personnel on order management topics
Management of customer orders from receipt of customer order to receipt of product at the customer. Activities include contract review, order entry, order edit, order maintenance, order status communication, order expedite requests, and complaint processing
Provide direct line and ACD line support for all incoming service-related phone calls
Demonstrate an understanding of ORBIS products and product application
Support the execution and continuous improvement of the quality policy
Resolve any issues that arise, including identifying root cause, determining options, and negotiating with the plant and customer
Navigate between multiple systems, including SAP, SharePoint, Salesforce, and Teams
Support sales personnel with quoting, purchase order changes, and customer inquiries as needed
Support team as back-up coverage
Other duties as assigned
Qualification
Required
High School Diploma
3-5 years Customer Support experience
Strong communication (verbal and written) skills and collaboration in a team environment
Ability to multi-task in a high paced environment, while maintaining attention to detail
Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
Familiarity with organization's policies, standards, and procedures guiding customer interactions, while using strong problem-solving skills
Knowledge of practices, tools, and techniques for communicating with a customer
Knowledge of and ability to apply the processes, activities, and tools needed to ensure strong customer satisfaction
Ability to lead by example
Preferred
Bachelor's Degree
5-10 years of similar customer support experience within an ISO Certified manufacturing environment
Prior ERP System experience
Company
Menasha Corporation
Menasha has built a culture over more than 170 years of family ownership that values a commitment to superior customer satisfaction and a welcoming work environment where employees collaborate, innovate, thrive, support their communities, and build long, meaningful careers.
5001-10000 employees
H1B Sponsorship
Menasha Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
J
James M. Kotek
President and CEO
Recent News
BizTimes - Milwaukee Business News
2025-01-17
Company data provided by crunchbase