NEOGOV · 3 months ago
Experienced Part Time Communications Officer
Green Cove Springs, FL
Full-time, Part-time
Onsite
Entry, Mid Level
$21.44/hr - $21.44/hr
1+ years expNEOGOV is seeking an experienced Certified Emergency Dispatcher to join the City of Green Cove Springs Police Department. This role involves receiving and dispatching emergency calls, operating communication systems, and ensuring public safety through effective communication and coordination with police and fire services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Operates multi-line telephones, two-way radios, and computer-aided dispatch (CAD) systems to receive, prioritize, and dispatch calls for police services; utilizes additional communications equipment to support field officers and ensure public and officer safety
Receives and processes emergency and non-emergency calls for service, dispatches appropriate personnel and equipment to the scenes of police incidents, traffic accidents, rescue operations, and other public safety emergencies
Answers incoming telephone calls, screening for the nature and urgency of each call, and routes callers to the appropriate personnel, department, or external agency as needed
Greets citizens and visitors in the lobby, providing courteous and professional customer service and assistance
Enters communications logs and crime report information into computer systems; performs various clerical tasks including recordkeeping, filing, indexing, and maintaining departmental records
Scans and maintains records of trespass warnings, residential security checks, and private property enforcement affidavits, ensuring accurate documentation and timely updates as required
Answers 911 emergency calls, determines the nature of the incident, and routes fire and rescue calls to the appropriate agency: dispatches police units as necessary based on the situation
Answers non-emergency calls regarding utility service outages and dispatches utility personnel outside of regular business hours; provides status updates to on-call personnel as required
Operates a wide range of communications and data systems, including FCIC/NCIC teletype, in-house CAD and records management systems, 911 and non-emergency phone systems, Motorola emergency radio system, Rapid Emergency Interface, Law Enforcement Information Exchange (LInX), FLOCK system, MiniCAD, and TDD. Also operates standard office and support equipment such as copy/fax/scanner machines, paging systems, Driver and Vehicle Information Database (DAVID), and 911/non-emergency recording systems, as well as other related communications technology
May be required to serve as the agency’s FAC (Florida Administrative Coordinator) and liaison between the Police Department and the Florida Department of Law Enforcement (FDLE); assists with preparation for FDLE audits and meets with auditors as needed. Reviews compliance checklists regularly to ensure department adherence to state standards. Validates FCIC/NCIC files for FDLE in accordance with regulatory requirements
May be required to fulfill designated CJIS (Criminal Justice Information Services) roles related to the security and operation of the communications function. Assigned roles may include: CJIS Agency Coordinator (CAC), Local Agency Security Officer (LASO), FCIC Agency Coordinator (FAC), Alternate FAC (Alt-FAC), Validations Administrator, NLETS (NLETS/NxTest) Administrator, CJIS Online Administrator, FALCON Application Access Administrator (AAA), and Public Access System (PAS) Contact
Creates and maintains user accounts within the CJIS Online Security System; coordinates and issues required CJIS security training for ride-along applicants
Works hours outside the regular schedule, including nights, weekends, holidays, and special assignments as required
These essential job functions are not intended to be a complete statement of all duties performed. Employees may be required to perform other job-related duties as assigned, consistent with the responsibilities of the position
Qualification
Required
High school diploma or equivalent
One (1) year of experience or completion of a recognized police communication training course
Possession of a valid Class 'E' Florida Driver's License
Possession of a State of Florida Certification as a 911 Safety Telecommunicator
Possession of a certification for FCIC/NCIC within the time frame as outlined by FDLE
Satisfactory completion of the required communications training program within the designated time period
Ability to remain calm and obtain specific information from individuals in stress-producing situations
Ability to learn the geography of the city and the locations of streets and important structures
Ability to learn quickly the operation of the telephone, teletype, radio, computer and other communications equipment
Ability to speak clearly and precisely in a well-modulated voice and use good diction
Ability to speak persuasively in positive and negative situations
Ability to work under pressure, exercise good judgment, and make sound decisions in emergency situations
Ability to prepare and maintain reports and records
Ability to accurately record a variety of information and instructions
Ability to remember and relay complex instructions and information
Ability to operate a computer
Ability to operate necessary equipment
Ability to effectively communicate with and elicit information from upset and irate citizens
Ability to establish and maintain effective working relationships with law enforcement officers, co-workers, other employees, the public and external agencies
Ability to hear well
Ability to understand and follow oral and written instructions
Ability to read normal printed instructions printed in the English language
Ability to handle multiple tasks simultaneously
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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