ServiceMaster RRH · 5 months ago
Water Restoration Technician / Lead Tech
Plano, TX 75074
Full-time
Onsite
Entry, Mid Level
$20/hr - $25/hrServiceMaster RRH is a leading provider of essential services focused on customer satisfaction. The Water Restoration Technician / Lead Tech is responsible for monitoring and completing water restoration jobs, ensuring quality control, and preparing necessary documentation for insurance reimbursement.
Consumer Services
Responsibilities
Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
Completes assigned jobs according to company processes while maintaining quality control on each job
Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
Responsible for making daily adjustments to the drying plan based on meter readings
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
Qualification
Required
High school graduate or equivalent
Valid Drivers' License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skills
Can read and follow product label usage instructions
Reports to work on time in a clean, complete uniform
Must be able to prioritize activities and meet deadlines
Preferred
Experience in the restoration or construction industry not required but preferred
Certifications are not required but preferred: WTR – Water Damage Restoration Technician
Certifications are not required but preferred: ASD – Applied Structural Drying Technician
Benefits
Company parties
Competitive salary
Opportunity for advancement
Company
ServiceMaster RRH
We are a full-service, restoration company specializing in water, mold, and fire damage.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase