NEOGOV · 5 months ago
Public Safety Communicator/911 Dispatcher (Lateral)
CA 95020, CA
Full-time
Onsite
Entry, Mid Level
$98K/yr - $138K/yr
2+ years expThe City of Gilroy is recruiting for the full-time position of Public Safety Communicator in the Police Department. This role involves providing 24-hour emergency communication response for police, fire, and medical emergency calls, requiring strong interpersonal skills and the ability to handle complex situations with professionalism.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receive telephone complaints concerning crimes, fires, medical emergencies, public works calls, and other requests
Promptly and courteously obtain pertinent information regarding the calls for service utilizing proper radio/telephone etiquette
Determine the priority and promptly dispatches appropriate Police, Fire and other units
Maintain complete and accurate written/typed records of all calls for service and all pertinent radio transmissions
Operate teletype, computer and recording equipment and perform minor daily maintenance of equipment
Maintain up-to-date operating manuals, procedure manuals and training guides
Process requests for warrants and record checks on persons and property; Interpret information to be returned
Make computer entries
Participate in training programs and utilizes acquired knowledge
May train other unit members
Perform other related work as required
Qualification
Required
Graduation from high school or the equivalent (ie. GED)
Two and one-half years of work experience with a public safety agency performing 911 dispatching functions utilizing a computer-aided dispatching system
Successful completion of the City of Gilroy's Public Safety Communicator training program while hired as a Public Safety Communicator Trainee can substitute for up to two years of the required experience noted above in #2
Possession of a State of California P.O.S.T. Dispatching Certificate or must obtain certification within one year of hire
Computer keyboarding at the rate of 35 net words per minute
Possess and maintain a valid California Driver License and a safe driving record necessary to operate assigned vehicle(s)
Pass a post-offer psychological evaluation and a medical examination, which includes a drug test
Pass a P.O.S.T. background investigation, which includes a polygraph examination, an extensive Department of Justice criminal record check, and an FBI clearance
Must be willing to work weekends, various shifts, and holidays
Preferred
Prefer non-tobacco user
Prefer bilingual (English/Spanish)
Benefits
Health Allowance and Flexible Benefits Plan
Vacation, Sick Leave, Holiday Pay, and Shift Differential Pay
Bilingual Pay, Uniform Allowance
Medicare/Social Security
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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Government Technology US
2025-10-31
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