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Snap Inc. · 3 hours ago

Lead, Trust & Safety U.S. Operations

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$130K/yr - $196K/yr

4+ years exp

Snap Inc. is a technology company that believes in the power of the camera to enhance communication and self-expression. They are seeking a Lead for their Trust & Safety Global Operations & Enablement team, responsible for ensuring a safe platform experience for users by collaborating with various teams and managing a regional team of specialists.

Computer Software

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Provide leadership and guidance for a growing regional team of T&S specialists by becoming a subject matter expert in our workflows

Enhance our operational workflows by identifying focus areas and implementing improvements

Liaise with our global safety partners and further strengthen those relationships

Use data to influence decisions and highlight emerging issues impacting users

Anticipate risks, manage escalations and balance business needs versus technical constraints

Handle time-sensitive inquiries from users or other key external stakeholders and drive an end to end resolution

Deliver key projects within the Safety roadmap, incorporating execution, training, data assessment and presentation of results to stakeholders

Regularly identify opportunities to enhance internal processes and improve efficiency, while driving longer-term scalable automated solutions

Support offshore leadership and workforce development for our globally dispersed vendors

Closely follow industry trends to help develop Snap’s thought leadership and T&S operation

Be willing and able to work with sensitive issues and content that includes but is not limited to child exploitation, graphic violence, self-injury, suicide, and others, which may be considered offensive or disturbing

Qualification

Analytical skillsPolicy developmentLeadershipData visualizationProduct development lifecycleCommunication skillsProblem-solvingAttention to detailCollaboration

Required

4+ years of relevant experience

Bachelor's degree or equivalent experience

Proven leadership capacity with the ability to attract, motivate, develop and retain talent

Experience reviewing sensitive content with a meticulous attention to detail

A track record of identifying gaps and solutions, and implementing new processes – from a policy, operations, and/or tooling perspective

Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Tableau, etc.)

Prior experience interacting with regulatory bodies, NCMEC or law enforcement

Great judgment in complex situations and ability to problem-solve, both independently and with peers or management

Excellent verbal and written communication skills

Experience working with product and engineering teams to launch tools and solutions that improve trust across a platform or product

Contribute to the development of Trust & Safety's scalable enforcement guidance by collaborating with cross-functional teams, including Product, Operations, Trust, Legal, and Communications

Analyze enforcement, product, market, and other relevant data to refine policy and enforcement guidance, while proactively identifying risk areas and emerging integrity challenges

Demonstrate the ability to deeply analyze complex issues and identify actionable decisions that can be scaled across manual and automated moderation systems

Through mastering a tactical foundation serve as a strategic resource to the policy operations team, helping to shape systems, processes, decision frameworks, and quality standards

Proven ability for strategic and critical thinking, demonstrating strong attention to detail while maintaining an understanding of the big picture and the value of both perspectives

A proven track record of effective leadership with the ability to independently manage a portfolio of complex issues, end to end

Working experience with the product development lifecycle within technology, regulations, and/or industry landscape

A passion for Snapchat, online safety, and creativity!

Preferred

1+ years working directly with product and engineering teams

1+ years of Trust & Safety experience a plus, but not required

1+ years experience in operations, implementation, product management or other relevant roles, with a focus on policy issues and collaboration with global operations

Benefits

Paid parental leave

Comprehensive medical coverage

Emotional and mental health support programs

Compensation packages that let you share in Snap’s long-term success

Company

Snap Inc.

Glassdoor3.6

Snap is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate.

Founded in 2011

Santa Monica, California, US

5001-10000 employees

https://careers.snap.com/

H1B Sponsorship

Snap Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (394)

2024 (366)

2023 (332)

2022 (356)

2021 (318)

2020 (237)