Columbus McKinnon ยท 3 weeks ago
Product Specialist, Aftermarket Sales Support
Menomonee Falls, WI
Full-time
Hybrid
Mid Level
3+ years expColumbus McKinnon is a leading worldwide designer and manufacturer of intelligent motion solutions. The Elevator Drives Product Specialist is a customer-focused technical expert responsible for ensuring peak performance and reliability of elevator drive systems while providing technical guidance and support to customers.
Consumer ElectronicsElectronicsManufacturing
Hiring Manager
Tacey Trammell
Responsibilities
Provide expert-level support for elevator drive systems, including motor (induction and PM) and PLC control troubleshooting, via phone, email, and on-site visits
Serve as a technical liaison between customers and internal teams (engineering, sales, service, and development) to resolve product issues and improve system performance
Accurately process and manage customer repair orders, RMAs, and service documentation in accordance with company procedures
Communicate clearly with customers regarding repair findings, system status, and any delays or issues
Stay current with elevator industry standards, motor control technologies, and PLC programming practices
Maintain compliance with safety regulations and uphold high standards of workplace organization and cleanliness
Will be expected to learn and support material handling products such as radios, drives, brakes, and other CMCO products where Magnetek products have been integrated
Participate in scheduled on-call rotations with additional compensation (Material Handling)
Travel to customer sites to support/advise customer technicians in troubleshooting when needed
Maintain technical competency, technical knowledge of current and new products, and remain current in technology and changes in the industry
Ensure compliance with all safety and work rules and regulations. Ensure the maintenance of departmental housekeeping standards
Complete special projects as assigned
Qualification
Required
A.S. Degree in Electronics, Industrial Technology, Engineering, or equivalent experience
3+ years of Field Service or Service experience
30+% Domestic and International Travel
Scheduled on-call shifts with additional pay
Demonstrated ability to troubleshoot electromechanical equipment
Working knowledge of Microsoft Office (Word, Excel, Power Point)
Strong verbal and written communication skills
Excellent problem solving and analytical skills
Excellent time management skills
Strong work ethic and positive attitude
Ability to work on your own initiative and as a part of the team
Preferred
Bachelor's Degree preferred
Company
Columbus McKinnon
Global manufacturer of Material Handling Products and leader in training,
1001-5000 employees
H1B Sponsorship
Columbus McKinnon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (1)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-03-01IPO
Leadership Team
D
David J. Wilson
President and Chief Executive Officer
Recent News
2025-11-05
2025-10-31
Company data provided by crunchbase