NEOGOV · 5 months ago
Campus Operations Specialist
Hughesville, MD
Full-time
Onsite
Mid Level
$42K/yr - $71K/yr
3+ years expThe College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution committed to student success and community needs. They are seeking a Campus Operations Specialist responsible for planning and executing events, maintaining scheduling software, and providing administrative support to ensure smooth campus operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Exemplary customer service to all who communicate and visit the campus
Responsible for maintaining up-to-date technical knowledge of the scheduling software program to effectively support the office
Responsible for accurate data entry regarding event logistics
Responsible for scheduling the ticket system and triaging all requests for events, classroom changes, and other scheduling needs, and routes appropriately to other members of the Campus Operations team
Responsible for monthly audits of classrooms and lab furnishings on campus
Responsible for preparing emergency response signage when necessary
Responsible for printing campus closure signage and sending it to other campuses using interoffice mail
To support the supervisor, schedules and participates in campus coordination bi-weekly team meetings, including campus leads in IMT, PSD, FCL, and other interested campus representatives
Provide support to colleagues as needed to make meeting room and flex office reservations using Outlook
Responsible for notifying the supervisor immediately when an activity requires changes to security, information technology, or maintenance schedules, and assists with negotiations when weekend and after-hours staffing is needed
Assist in the set-up and arrangement of facilities for a wide variety of functions (e.g. meetings, conferences, seminars, picnics, banquets, graduation or other special functions)
Assists Public Safety through general observation and in the evacuation of buildings during emergencies, such as hazardous weather, fire alarm activation, and closure of the campus for any reason
Reports on safety/security hazards to the appropriate personnel for remedial action
Reports on maintenance concerns in the work order system
Assumes responsibility as the point of contact for all College employees for any technology issues and communicates with the IT department and seeks to resolve those issues
Enters Help Desk tickets that cannot be handled over the phone into the Help Desk Management system, ensuring that all appropriate information is taken from the user and entered into the system so that the service request can be completed quickly and efficiently
Provides basic-level face-to-face end-user training for the proper operation of the computer, phone, and audiovisual equipment
Responsible for triaging classroom technology issues after operational hours
Consults with customers to determine the goal, target audience, format of the event, event requirements, room set up, technology, and catering requirements for meetings, training, and events. This requires detailed knowledge of room sizes and configurations and equipment, as well as numerous college-wide policies and procedures regarding facility use and payment of fees
Acts on behalf of the college to communicate and ensure compliance with the facility use policies to establish the best outcome for the customer, college and most importantly, our students
Coordinate with the other departments of the college for facility set up, audio-visual equipment, computer, telecommunications equipment, signage, and catering to deliver a complete package for the customer
Prepares special event directional signs and room signs
Manages requests for both internal and external customers for campus space by scheduling and recording event elements using the college scheduling software
Create the room and set up diagrams for large events for customers as needed
Prepares and distributes detailed confirmation with event details to customers
Provides tours of the facilities to potential customers. Meet with customers in person to go over the setup and flow of a large event
Prepare information packages, contracts, and invoices for external customers
Processes and transmits payments to the Bursar’s Office for facility use contracts
Performs other related work as required
Qualification
Required
Associate's degree preferred or related work experience
Three years of office business or professional experience
Basic computer applications knowledge to include Microsoft Office products
Familiarity with conference support technology such as Smart podiums, projectors, and microphones etc
Excellent communication skills, verbal and written
Strong organizational skills with attention to detail
Must be able to work without close supervision
Ability to manage various college personnel and services
Must be willing to attain the highest level of customer satisfaction in working with the public
Excellent computer and technology skills
Excellent oral, written, and interpersonal skills required
Strong organizational skills
Ability to work efficiently without close supervision
Ability to work well under pressure and multi-task
Ability to work well with diverse groups
Ability to maintain a flexible schedule
Must have a valid driver's license
Preferred
Astra Scheduling software experience
College environment work experience
Benefits
Excellent health insurance benefits
State Retirement Pension plan
Wellness programs
Code Green early closure Fridays in the summer
College closure for spring break and several major holidays, including the week between Christmas and New Year
Several days in March for Spring Break
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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