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City of Baltimore · 2 months ago

Constituent Services Manager, Operations Officer II (NCS) - Department of Housing and Community Development

Charles L. Benton, Jr. Building

Full-time

Onsite

Mid Level

$75K/yr - $97K/yr

4+ years exp

The City of Baltimore is seeking an innovative and results-oriented professional to provide transformational leadership for the Division of Homeownership & Housing Preservation. The Constituent Services Manager will oversee constituent inquiries and ensure exceptional support and service, while managing a database of requests and contributing to the overall efficiency of the division.

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Responsibilities

Receives all constituent services request from mayor’s office of constituent services, city council liaisons, delegate and senatorial liaisons, and public request for information

Maintains a database of all inquiries

Communicates with all HHP departments designee to investigate all inquiries

Communicates with DHCD government liaisons for awareness and any necessary assistance

Responds to agencies to acknowledge request for information

Follows up a comprehensive response to each department and constituent involved

Completes meeting reports, weekly wrap-ups reports and timely follow-up to the director of administration, deputy commissioner of HHP and DHCD chief of staff. Represents the agency on assigned committees, work groups and other initiatives related to constituent services

Participates in monthly meetings for mayor’s office of older adults & commission on aging and any other constituent services related meeting as required

Qualification

Public administrationAdministrative analysisReport preparationDatabase managementProblem-solvingTeam coordinationCommunication skillsRelationship building

Required

Have a bachelor's degree from an accredited college or university

Have four years of experience in administrative, technical or professional work

Knowledge of the principles and practices of public and business administration, including the process of planning, organizing, staffing, directing and controlling

Knowledge of methods and procedures for the collection or organization, interpretation and presentation of information

Knowledge of management practices and methods

Ability to adapt and apply the concepts and techniques of administrative analysis to work assignments

Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives

Ability to interpret and apply laws, rules, regulations, standards and procedures

Ability to prepare and present reports or recommendations clearly and concisely

Ability to compile data

Ability to coordinate the activities of an organizational unit

Ability to plan, organize and direct the work of others

Ability to research and write complex narrative and statistical reports

Ability to establish and maintain effective working relationships with city officials, community and business groups to communicate effectively, both orally and in writing