TeamLogic IT · 5 months ago
IT MSP Technician III
Frisco, TX 75034
Full-time
Onsite
Mid Level
$60K/yr - $80K/yr
3+ years expTeamLogic IT is a company focused on providing IT solutions and support for small- and medium-sized businesses. The IT Technician III role involves ensuring system operation and functionality, responding to support requests, and providing both pre-sales and post-sales technical support. The technician will work closely with various departments and must demonstrate strong customer service and problem-solving skills.
Information ServicesInformation Technology
Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Provisioning and system setup for new hires
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
On-Prem and Cloud Server design, setup and administration
Network and network infrastructure design, setup and administration
Perform preventative maintenance, including checking and updating/cleaning of workstations, printers, and peripherals
Establishing good relationships with all departments and colleagues
Ensuring company safety and security standards are met
Qualification
Required
3+ years of experience in network and server administration management
Bachelor's degree is ideal, but not necessarily required – deep knowledge and experience often makes up for a degree
Experience with server and Cloud Virtual systems including Microsoft Server, Linux, Azure, and Mac OS
Benefits
Dental insurance
Health insurance
Paid time off
Profit sharing
Vision insurance
Career Advancement Opportunities
Competitive Compensation
People First Culture
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase