NEOGOV · 5 months ago
Student Engagement Manager
La Plata, MD
Full-time
Onsite
Mid Level
$47K/yr - $80K/yr
3+ years expThe College of Southern Maryland (CSM) is an innovative institution committed to student success and is known for its flexibility to meet student and community needs. The Student Engagement Manager will coordinate the College’s first level of engagement for new and returning students, manage Welcome Center staff, and collaborate with college partners to enhance student support and success initiatives.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervise Welcome/Information/Express desk staff for the campus, including temporary and student workers
Work and Manage Welcome Desk staff coverage and work with other SES departments to ensure student and community needs are met
Supervises remote staff to maintain contact center coverage
Serve as the SES liaison in support of the Starfish system initiate and providing status and statistical reports weekly/monthly
Manage the material to be displayed on the TV monitors at each campus and coordinate with campus partners to upload material
Collect information from SES departments to send to Marketing for the HAWK Talk, and other communication including social media vehicles for students
Develop, distribute, and post the Student Engagement Calendar of events for monthly distribution
Maintain departmental database systems, to include student access, program impact, and vendor lists for various SES departments
Assist SES Administration with data mining to determine activities/programs to improve services to students
Provide first level advising to new and current students, as well as support for community and visitors to CSM
Assist Advisors and students with Student Planning
Assist Students troubleshoot and navigate My learning and student planning - please add
Triage Students before sending them to an advisor
Schedule manager to ensure the cohesive transition of activities and information dissemination from first semester to second semester and from first year to second year based on best practices
Connects to Students (scheduling appointments and ACS’s virtual waiting room)
Trains STE and ACS staff in Starfish, Calendar Manager and Student Planning
Provide reporting to the STE Coordinator when needed
Document best practices and lessons from engagement initiatives
Coordinate ordering departmental supply for Student Engagement events and programs
Coordinate, in conjunction with SES Administration, the development and dissemination of surveys to assess student interests, needs, and trends
Performs other related duties as assigned
Qualification
Required
Associate degree required and/or
3 years of relative experience
Ability to promote a positive work experience for students after job placement through follow-up activities with students and employers
Ability to resolve customer issues/problems in a manner that exceeds client expectations
Ability to maintain accurate records of activities within approved database
Excellent verbal, written, and reporting communication skills
Demonstrate excellent work ethic and integrity
Ability to work autonomously and as a team member
Preferred
Bachelor's degree
3 years of experience
Benefits
Excellent health insurance benefits
State Retirement Pension plan
Wellness programs
Code Green early closure Fridays in the summer
College closure for spring break and several major holidays, including the week between Christmas and New Year
Several days in March for Spring Break
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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