Seneca Gaming Corporation · 1 day ago
DR-Slot Supervisor
Buffalo, NY
Full-time
Onsite
Mid, Senior Level
$49K/yr - $49K/yr
2+ years expSeneca Gaming Corporation is seeking a Slot Supervisor responsible for supervising Slot Attendants on an assigned shift and ensuring high levels of customer service. The role involves monitoring slot machine operations, managing personnel, and maintaining compliance with company policies and procedures.
Gambling & Casinos
Responsibilities
Responsible to work in conjunction with the Slot Shift Manager in the supervision of personnel and efficient operation of the facilities during an assigned shift. Monitor employee personnel activities and take appropriate actions in support of efficient operations
Observe activities in the Slot machine department areas watching for irregularities. Ensure Slot Machines are functioning properly and the machines are being played legitimately
Assign personnel to areas of the casino, schedules and monitors breaks in order to provide proper coverage and efficient service to Slot customers
Assist in monitoring the payouts on the machines, to ensure that proper amounts are being paid to customers
Act as signatory on jackpots as outlined by Internal Control Manual
Must know and enforce all policies and procedures regarding the security of monies, parts, equipment and required documentation
Utilize effective communication tools to ensure that consistent, accurate and timely information is provided through all shifts
Ensure professional behavior and appearance is in compliance with established standards, rules, and regulations of the Slot Department and the Seneca Gaming Corporation
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
Must complete all required SGC Training programs within nine (9) months from commencement of employment
Attend all necessary meetings
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule
Responsible for observing and analyzing the integrity of play and tracking guests and employee activity. Assume responsibility and accountability for the overall function and performance of assigned shift
Supervise shift of Slot Supervisors and Slot Attendants
Manage the operation of the Slot department during assigned shift
Assist in the formulation, development and implementation of goals and objectives for the department
Train all new employees to the assigned shift to ensure that these employees receive the proper knowledge to perform their duties at an acceptable level
Implement departmental and company procedures, including all policies and procedures regarding the security of monies, parts, equipment and required documentation
Ensure proper staffing levels in order to provide adequate floor coverage and a high level of customer and machine service with minimum labor hours
Delegate assignments to ensure that all functions of the shift are carried out in a timely and efficient manner. Track assigned tasks to ensure their proper completion
Ensure all slot operations staff are familiar with, and accurately completing all necessary shift paperwork in order to ensure accuracy and thoroughness of all departmental records and reports. Investigate any discrepancies found
Perform payroll duties including submitting timecards/sheets in a timely manner, and maintaining accurate and up-to-date attendance records and personnel files for each of the employees on an assigned shift
Maintain a working knowledge of all Seneca Gaming Corporation facilities including, but not limited to, special promotions and events in order to provide pertinent information to employees as well as customers
Evaluate shift employees to ensure the maintenance of an acceptable performance level
Assist with recruitment, hiring, training, recognition, coaching and discipline, terminations and other personnel related issues
Communicate regularly with employees and keep them informed of all casino activities and events
Settle customer disputes that cannot be readily resolved by subordinates
Qualification
Required
Must be 18 years of age or older upon employment
High School Diploma or equivalent is required
Bachelor's Degree or two (2) years of casino experience and at least one (1) year of supervisory experience
Minimum two (2) years gaming/casino experience (can be concurrent with leadership experience)
Knowledge of casino rules, regulations and procedures
Basic computer skills required
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively to the public, employees and customers
Must have the ability to deal effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Preferred
Game performance experience desirable
Company
Seneca Gaming Corporation
Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.
1001-5000 employees
H1B Sponsorship
Seneca Gaming Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Rod Centers
Chief Operating Officer
Melissa Free
SVP Chief Marketing Officer
Company data provided by crunchbase