Independent Software, Inc. ยท 2 months ago
IT Field Support Specialist (Imaging)
Columbia, MD
Full-time
Onsite
Mid Level
4+ years expIndependent Software, Inc. is seeking an IT Field Support Specialist (Imaging) to ensure their enterprise computing environment is operational and secure. The role involves deploying and configuring computer systems, managing imaging requests, and providing support to end-users to optimize system performance.
AnalyticsCloud ComputingCyber SecurityInformation TechnologyMachine LearningSecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Deploy computer images using MDT and configure workstations based on established priorities
Fulfill hardware requests and ensure equipment is ready for end-user deployment
Install, configure, and maintain desktops, laptops, servers, printers, peripherals, and teleconferencing systems
Train onsite personnel in the use of imaging tools and deployment best practices
Troubleshoot, repair, and test various IT hardware, including fiber optic modems and Ethernet/telephone systems
Maintain image benches and promptly notify management if functionality is lost
Support remote users and resolve issues efficiently with minimal supervision
Interpret and apply technical documentation, manuals, and schematics
Follow Active Directory policies and maintain compliance with imaging and security protocols
Qualification
Required
Proven expertise in imaging and troubleshooting Windows-based systems (Windows 7/10)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
Strong understanding of antivirus and patch management
Ability to work independently, manage time effectively, and prioritize multiple tasks
Excellent analytical, technical, and interpersonal communication skills
Familiarity with Active Directory environments and group policies
Physical capability to lift up to 50 lbs and operate a company vehicle
Availability to work an assigned 8-hour shift between 6:00 AM and 6:00 PM, as designated by management
High School diploma or GED required
Minimum of four (4) years of relevant IT support or imaging experience
Must meet DoD 8570 certification requirements; Security+
Must possess an active TS/SCI with appropriate Polygraph to be considered for this role
Benefits
Competitive compensation
Generous benefits
Work-life balance
Company
Independent Software, Inc.
Independent Software supports our customers by providing next-generation cyber services, intelligence and all-source analytics, machine learning, and mission application development.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Rhonda Jansen
President and CEO
Company data provided by crunchbase