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CAI · 3 months ago

Senior ServiceNow ITOM and ITAM Technical Consultant

United States

Full-time

Remote

Senior Level

$150K/yr - $175K/yr

5+ years exp

CAI is a global technology services firm with over 8,500 associates worldwide. As a Senior ServiceNow ITOM and ITAM Technical Consultant, you will work with clients on ServiceNow engagements, executing various technical roles and responsibilities to ensure the effective implementation and maintenance of ServiceNow solutions.

ConsultingSoftware

Work & Life Balance

No H1B

Responsibilities

Refine stories

Collaborate with business consultants to align technical work with process goals

Provide technical oversight and guidance to the implementation team

Ensure adherence to ServiceNow platform standards and customer security policies

Participate in Agile ceremonies and support sprint deliverables

Provide advisory support

Troubleshoot issues and support UAT and go-live activities

Deliver documentation and support knowledge transfer

Partner with the team to resolve UAT findings

Strong software development and debug/troubleshooting skills, Advanced ability to research, analyze and recommend improvements to the organization’s use of the system

Build and deploy UI policies, UI actions, script includes, scheduled jobs, import sets and transform maps

Maintain existing and develop additions to the service catalog and related workflows

Implement software solutions using ServiceNow tools and best practices

Assist in building workflows and writing automated scripts

Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

Monitor health, usage, and overall compliance of ServiceNow and its integrated applications

Load, manipulate and maintain data between ServiceNow and other systems

ServiceNow ITOM and ITAM Asset Management

Lead Workshops, Tech Solutioning, Development, unit testing for: ITOM Discovery and/or Service Mapping and/or ITAM SAM Pro and/or ITAM HAM Pro

Demo CMDB Health and Service Map solutions

Set up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, such as SCCM/InTune/Entra, Tanium, Jamf, etc.)

Execute discovery runs that mirror development work to ensure like for like functionality and validate data collection

Create and utilize reports and dashboards to demonstrate current and historical usage

Assist with configuring content libraries, SCCM/InTune/Entra and Jamf Service Graph Connectors

Configure Advanced Shipment Notification (ASN) from a vendor for automatic asset creation

Assist with data loads, including stockroom creation

Qualification

ServiceNow ITOMServiceNow ITAMServiceNow System AdministratorCertified Implementation SpecialistServiceNow DiscoveryServiceNow Performance AnalyticsITIL methodologyProblem solvingEffective communicationTeam player