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Ethos Veterinary Health · 2 months ago

Veterinary Technician Supervisor

Gilbert, AZ

Full-time

Onsite

Mid, Senior Level

3+ years exp

Ethos Veterinary Health is a leading provider in veterinary emergency and critical care services. The Veterinary Technician Supervisor is responsible for overseeing the technical staff, ensuring high-quality medical support for patients, and maintaining effective communication between the leadership team and the technicians.

Health CareMedicalVeterinary

Responsibilities

In collaboration of the Lead Training Coordinator, assists in the development of training protocols and procedures to ensure existing technical staff as well as new staff members are onboarded efficiently and effectively

Interview potential new technicians and technician assistant candidates

Technician and technician assistant staff leveling and reviews

Review leveling criteria and benchmarks for employee advancement per hospital protocol

Performs mid and annual formal performance reviews per hospital protocol for technicians and technician assistants

Lead the veterinary technician team by example

Acts a mentor for technical staff with particular focus on Technician Leads

Ensure appropriate medical techniques are being utilized

Ensure that employees are demonstrating positive customer service to all clients

Provide feedback to the Senior Leadership Team if any corrective action or coaching is needed for any employee

Follow up on coaching to ensure it is being implemented

Document training and coaching sessions

Act as the bridge between the leadership team and technical staff to maintain open channels of communication and constructive dialogue

Schedule, plan, and conduct bi-weekly Technician Lead meetings

Advanced agenda of meetings provided to leadership team

Ensure that the Skill of the Week topics discussed during these meetings are disseminated to the rest of the staff

Quarterly/bi-annual check-in meetings with technicians and technician assistants

Participate in regular team meetings with Leadership Team to:

Identify areas for improvement within the company

Ensure consistent messages are being disseminated to employees

Increase knowledge of supervisory and leadership skills

Develop a cohesive team with other members of the Leadership Team

Assist with monitoring offices and hospital areas and ensure compliance with duties

Notify Assistant Hospital Manager if proper policies are not being followed or duties not being completed

Lab – meets regularly with Lab Officer to ensure equipment is properly maintained and there is always an adequate quantity of supplies

Radiology – collaborate with Radiology Officer to ensure that radiation safety protocols are enforced and radiology badges are properly managed

Equipment – collaborate with Equipment Manager to ensure:

Broken equipment and supplies are properly addressed

Surgery – collaborate with Equipment Manager to ensure equipment is properly maintained and there are adequate supplies

Train staff to properly clean and wrap surgical packs

Ensure surgical suite is properly stocked, cleaned, and maintained at all times

Isolation

Kept clean and stocked

Collaborate with Equipment Manager to ensure equipment and supplies are properly maintained and functioning

Act as a leader to improve staff retention and foster a culture of growth and development

Identify and solicit opportunities for growth within the technical staff

Identify areas of personal strength and weakness that may enhance or hinder job performance

Actively seek out staff members who may be disengaged and intervene as necessary to improve staff retention

Use engagement survey results to assess and implement adjustments as necessary

Fully competent regarding organizational policies and procedures

Involved in the develop and implementation of new policies and SOP as relevant

Establishes and reinforces a supportive team environment

Discourages negative attitudes, gossip

Leads by example

Seeks out and participates in leadership development and advancement opportunities

Maintains professional and technical knowledge by attending CEs, reviewing professional publications, establishing personal and professional networks, etc

Acts in a solution-oriented manner to advocate and improve any deficiencies in the hospital

Assists with resolving client needs, concerns, and complaints where appropriate

Maintain and perform scheduling for the technical staff

Ensure appropriate staffing levels and assist Hospital Manager to fill schedule openings

This is a full time position, must work a minimum of 36 hours a week, no less than 4 shifts per week, and could be expected to be available to help on all shifts if needed

Scheduled time is split between training, communication, and engagement duties with each being equally important