A+ Federal Credit Union · 5 months ago
Card Dispute Specialist
United States
Full-time
Remote
Entry, Mid Level
$28.57/hr - $28.57/hr
2+ years expA+ Federal Credit Union is seeking a Card Dispute Specialist who will provide exceptional service to internal and external members while overseeing the maintenance and processing of Card Services functions. The role involves managing complex card disputes, ensuring compliance with regulations, and nurturing relationships with various teams to deliver high-quality service.
BankingDebit CardsFinancial Services
Responsibilities
Assist with day-to-day support, training, and coaching of Card Services Administrators (I & II)
Provide input to Card Services leadership on employee performance
Perform all duties and responsibilities of a Card Services Administrator II
Administer Visa debit card programs by performing daily fraud monitoring and making recommendations to minimize fraud
Support and nurture relationships with A+FCU retail and call center leadership teams, assisting with escalated dispute-related member concerns and ensuring high-quality service delivery
Oversee and manage the relationship with the Visa risk advisor
Review daily Visa exception file and work with management and vendors to ensure resolution
Investigate and resolve complex member-facing card service issues with professionalism and efficiency
Review and analyze cardholder dispute escalations and approve resolutions
Analyze dispute and fraud-related service operations to identify inefficiencies and implement process improvements
Collaborate with internal teams and external vendors to implement software updates and optimize dispute/fraud-related technologies
Ensure compliance with Visa regulations, federal and state financial regulations, and internal credit union policies
Develop and refine policies, procedures, and training materials for the Card Services team
Support the Digital Services team regarding card-related member communications
Develop, implement, and maintain quality control programs aligned with regulatory compliance
Administer the Card Services quality control program and report results monthly to leadership
Conduct dispute audits and report findings to Card Services leadership
Review and manage member feedback to identify enhancements and recommend improvements
Accurately prepare monthly reports, as assigned
Maintain member confidentiality
Schedule and conduct monthly individual dialogs with manager
Manage or assist with departmental projects, as assigned
Meet or exceed established departmental goals
Perform other duties as required or assigned
Qualification
Required
High school diploma or G.E.D. equivalent required
Two years of card services-related experience required (card issuance program experience highly preferred)
One year of call center experience required (including handling escalations and supporting frontline staff)
Experience in Visa debit card operations, including transaction processing, fraud detection, chargebacks, and regulatory compliance
Knowledge of Reg E and Reg Z and their applications
Proven ability to resolve member-facing issues in a financial services setting
Proficient with Microsoft Office and general computer systems
Strong analytical, research, and troubleshooting skills
Excellent verbal and written communication skills
Ability to collaborate with internal teams and external vendors
Dependable with multitasking and time management skills
Strong decision-making and project management abilities
Advanced math/accounting skills, light typing, and 10-key input by sight
Intermediate Dispute Resolution Certification (Must be obtained within one year of employment if not already held)
Advanced Dispute Resolution Certification (Must be obtained within two years of employment if not already held)
Preferred
One year of experience with Visa's dispute and fraud systems (e.g., Visa DAS, VROL, Cardinal Commerce, RSM) preferred
Professional appearance
Courteous and professional approach with the public
Strong decision-making capabilities
Versatile in all aspects of the Credit Union
Company
A+ Federal Credit Union
A+ Federal Credit Union is a full-service financial institution that offers financial education, credit union, and online banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Julie Bowering
Senior Vice President, Lending
Recent News
2025-10-17
2025-09-25
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