Apply on Employer Site

Mirazon · 2 months ago

IT Project Services Systems Engineer

Louisville, Kentucky, United States

Full-time

Hybrid

Senior Level

$90K/yr - $130K/yr

6+ years exp

Mirazon is a premiere technology provider based in Louisville, KY with 20+ years in the industry. They are seeking a Systems Engineer to provide excellent technical support while delivering exceptional customer service, focusing on design, implementation, and resolution of infrastructure-related issues.

Information Technology

Responsibilities

Deliver consulting services: Design, implement and support

Microsoft’s core business applications

Virtual environments built on Citrix, Microsoft, and VMware

Microsoft related technologies: Windows Server, Hyper-V, Exchange, SQL, Microsoft Teams, Active Directory, Office 365, Azure, System Center, etc

Backup and disaster recovery solutions

WAN and LAN connectivity, routers, firewalls, network switching, and other types of security devices

VPN, Terminal Services, and Citrix

Create / maintain client documentation: Create, maintain and track client documentation in Mirazon’s documentation systems with accuracy within two days of acquiring

Provide clear communication: Keep client informed of incident progress, notifying them of impending changes or agreed outages

Demonstrate opportunities to provide solutions: Demonstrate the ability to identify opportunities within a customer where Mirazon can provide solutions to solve a problem

Maintain client’s technology infrastructure: Perform daily, monthly, and annual client infrastructure maintenance and upgrades as scheduled

Continuing Education: Participate in at least five classes, webinars or tests annually to keep technical skills up to date

Demonstrate technical awareness: When managing a customer relationship, have the ability to match Mirazon resources to the customer’s technical objectives appropriately

Detailed and accurate service ticket detail and time entry: Enter detailed and accurate time entries and updates to service tickets the same day the work is completed

Write technical blogs: Assist marketing with the creation of technical blogs at a minimum of once per quarter

Provide emergency, on-call support: Provide after-hours, emergency, on-call support on a scheduled weekly rotation no less than one time per year and typically no more than four times per year

Provide on-site support: Go to customer sites when requested or on a regular cadence to ensure customer satisfaction and to facilitate better delivery of client service and technical services

Qualification

Technical certificationsMicrosoft technologiesIT infrastructure supportNetworking skillsVirtual environmentsCustomer serviceCommunication skillsProblem-solvingDetail-oriented