MTM Recruiting · 3 months ago
B2B Sales Manager (Home Remodeling)
United States
Full-time
Remote
Mid, Senior LevelMTM Recruiting is seeking a B2B Sales Manager to lead a team of sales consultants in the home remodeling industry. The primary responsibility of this role is to develop an effective sales team, achieve sales goals, and grow market share through strategic customer relationships and coaching in consultative sales techniques.
Responsibilities
Achieving team sales and customer satisfaction goals and objectives
Growing market share through sales consultant networking, lead and referral generation
Achieving team profitability goals through building value and strategic discounting with error-rate control
Assisting sales consultants with acquiring new customers and securing initial sales opportunities
Developing sales consultants’ ability to engage customers in consultative sales interactions, overcoming objections and reinforcing their techniques to closing the sale during all customer interactions
Recruiting, selecting, onboarding, and retaining high performing sales consultants with HR and GM support
Partnering with sales consultants to represent at company sponsored events, professional group’s invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows
Developing sales consultants to maintain exceptional level of expertise of products/services relating to customers and their ability to advise customers on manufacturer installation guidelines and field measure openings to ensure accuracy of product applications
Ensuring sales consultants’ quotes and orders accurately follow the Trade Selling Process
Driving customer retention and satisfaction by encouraging sales consultants to act as their customers’ central point of contact and follow up with existing and potential clients as needed; i.e. send hand written thank-you cards to customers as a proactive measure of customer engagement
Encouraging independent decision making while striving for first-time resolution on all client problems/issues. Responding to escalated client concerns with sales consultant’s involvement
Evaluating performance and providing appropriate coaching and training as necessary
Leveraging customer database tools to develop sales consultants’ ability to manage all customer interactions
Fostering a cooperative team environment conducive to the sharing of best practices pertaining to sales challenges and competitive market information
Collaborating with Service/Operations teams to ensure successful after sales service requirements and installations
Interacting with Accounts Receivable department to address any potential billing/payment issues of customers
Assisting Sales GM with developing marketing tactics and events
Assisting in the development of annual budgets and monthly forecasts
Developing presentations to communicate progress to a variety of audiences
Working variable, non-traditional hours making themselves available for sales consultants and customers during evenings and weekends
Qualification
Required
Achieving team sales and customer satisfaction goals and objectives
Growing market share through sales consultant networking, lead and referral generation
Achieving team profitability goals through building value and strategic discounting with error-rate control
Assisting sales consultants with acquiring new customers and securing initial sales opportunities
Developing sales consultants' ability to engage customers in consultative sales interactions, overcoming objections and reinforcing their techniques to closing the sale during all customer interactions
Recruiting, selecting, onboarding, and retaining high performing sales consultants with HR and GM support
Partnering with sales consultants to represent at company sponsored events, professional group's invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows
Developing sales consultants to maintain exceptional level of expertise of products/services relating to customers and their ability to advise customers on manufacturer installation guidelines and field measure openings to ensure accuracy of product applications
Ensuring sales consultants' quotes and orders accurately follow the Trade Selling Process
Driving customer retention and satisfaction by encouraging sales consultants to act as their customers' central point of contact and follow up with existing and potential clients as needed; i.e. send hand written thank-you cards to customers as a proactive measure of customer engagement
Encouraging independent decision making while striving for first-time resolution on all client problems/issues. Responding to escalated client concerns with sales consultant's involvement
Evaluating performance and providing appropriate coaching and training as necessary
Leveraging customer database tools to develop sales consultants' ability to manage all customer interactions
Fostering a cooperative team environment conducive to the sharing of best practices pertaining to sales challenges and competitive market information
Collaborating with Service/Operations teams to ensure successful after sales service requirements and installations
Interacting with Accounts Receivable department to address any potential billing/payment issues of customers
Assisting Sales GM with developing marketing tactics and events
Assisting in the development of annual budgets and monthly forecasts
Developing presentations to communicate progress to a variety of audiences
Working variable, non-traditional hours making themselves available for sales consultants and customers during evenings and weekends
Coach sales consultants to meet and engage with prospective customers and demonstrate insight selling techniques
Provide superb customer service and generate referrals through existing customers
Develop partnerships with other business that serve the same customers
Create a sense of trust and reliability with internal team and customers
Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
Works collaboratively with team members and customers
Thrives on working in a fast-paced environment with a high sense of urgency and responsiveness to internal and external customer needs
Demonstrates strong problem-solving skills and work ethic
Demonstrates confidence balanced with humility
Ability to persevere through sales challenges and setbacks
Ability to motivate and persuade others in order to influence change and shift paradigms
Seeks out internal experts and utilizes their knowledge
Able to accurately read, interpret and take-off blueprints
Exercises independent decision making; working well without close supervision but always keeping their manager informed
Focused on details and follow through
Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
Company
MTM Recruiting
Welcome to MTM, where expertise meets opportunity in the dynamic realm of construction staffing and recruitment.
Founded in 2023
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase