Customer Success Manager, Digital jobs in United States
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BrightEdge · 2 weeks ago

Customer Success Manager, Digital

positionCleveland, OH
timeFull-time
remoteOnsite
seniorityEntry Level
money$65K/yr - $72K/yr
date1+ years exp

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. As a Customer Success Manager, you will serve as a strategic partner to customers, helping them achieve their digital marketing goals through the BrightEdge platform, while ensuring long-term satisfaction and driving business impact.

AnalyticsContentEnterprise SoftwareSaaSSearch EngineSEO
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H1B Sponsor Likelynote

Responsibilities

Work with a variety of 60 accounts to develop trusted relationships with decision makers to understand their strategic goals
Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value
Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness
Prepare and execute on quarterly customer success plans
Add value and platform expertise to grow customer usage of BrightEdge within each account Introduce new features and best practices
Develop new materials - presentations, roll-out plans, and proposals
Track and report on key metrics for customer success

Qualification

Customer relationship managementStrategic planningData-driven problem-solvingDigital marketing knowledgeCommunication skillsPresentation skills

Required

1+ years of direct customer facing experience
Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required
Experience working with stakeholders at all levels
Comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills

Preferred

Knowledge of or interest in digital marketing

Benefits

Comprehensive medical, dental, and vision insurance
Generous paid time off and company holidays
A close-knit, collaborative office culture
Fully stocked kitchen
Quarterly regular team events
The chance to make a real impact on the future of our workplace and our company

Company

BrightEdge

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BrightEdge, an SEO platform delivering an uplifted ROI, enables marketers to increase revenue from organic search.
dateFounded in 2007
location
Foster City, California, USA
people-size501-1000 employees
web-link
http://www.brightedge.com

H1B Sponsorship

BrightEdge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (10)
2022 (14)
2021 (12)
2020 (3)

Funding

Current Stage
Late Stage
Total Funding
$61.9M
Key Investors
Insight PartnersIntel CapitalBattery Ventures
2013-06-11Series D· $42.8M
2012-03-15Series C· $12.6M
2010-03-16Series B· $6.5M

Leadership Team

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Lemuel Park
Co-Founder & CTO
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Judd Lee
Chief Financial Officer
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Recent News

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2025-12-05
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2025-11-09
BrightEdge
BrightEdge: Google Shows First Market Share Rebound Since AI Search Surge—Billions at Stake as Competition Stalls
2025-10-23
Company data provided by crunchbase