MCR Hotels · 3 months ago
PM Houseperson
Courtyard by Marriott Jacksonville Flagler Center, 14402 Old St Augustine, Jacksonville, Florida, United States of America
Full-time
Onsite
New Grad, Entry Level
$13/hr - $16/hrMCR Hotels is the 3rd-largest hotel owner-operator in the United States, and they are seeking a PM Houseperson to ensure the cleanliness and organization of their hotel. The role involves greeting guests, maintaining cleanliness in various areas, and supporting guest satisfaction through teamwork and effective communication.
Financial Services
Responsibilities
Greet guests happily upon arrival and throughout their stay with a smile
Use the guests’ names whenever possible, ensuring they feel properly welcomed
All Team Members work together to contribute to great guest satisfaction scores
Ability to handle challenging guest situations with hospitality and a sense of urgency
Strong knowledge of all features of the hotel facility and amenities
Awareness and support for all groups and events at the hotel
Understanding of relevant technology for each role
Answer all incoming calls with friendly service using the approved greeting
All areas, both front and back of the house, should be kept clean and well-organized
Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe
Always greet every guest happily with a smile, by name if possible, while cleaning
All operational checklists are completed accurately and at the designated times, every shift
Handover reports must be accurate and on time, for effective shift-to-shift communication
All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times
Communication between Team Members should be clear, honest, and professional
Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests
All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace
Store and retrieve luggage or packages for guests in storage areas, as needed
Clean and maintain the guest hallways, stairwells, service areas and ice rooms
Collect trash from all exterior garbage receptacles, as well as picking up trash and debris from the parking lot, swimming pool area and common grounds
All front and back of house areas should be well-organized and clean
Collect trash and soiled linen from the housekeepers and deliver to laundry room
Monitor placement and condition of public space furniture, report issues to management
Maintain stock levels in guest floor linen closets and guest amenities
Replenish amenities and supplies in assigned guestrooms
Stock and maintain housekeeping cart
Qualification
Required
Can-Do Attitude: Must have a positive attitude and willingness to learn
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures
Handle Pace and Pressure: Must work well in stressful, high-pressure situations
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
Communication Skills: Must be able to convey information and ideas clearly
Hospitality and Guest Service: Must have a desire to serve all guests
Age Requirement: Must be 18 years of age or older to perform this job
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock
Breaks: Clock in/out for breaks at the designated time on your schedule
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
Preferred
Experience in a hospitality, service, consumer-facing franchise or related field preferred
Benefits
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Company
MCR Hotels
MCR is the 3rd largest hotel owner-operator in the United States.
Founded in 2001
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2006-01-01Private Equity
Leadership Team
William White
CFO
Recent News
WSJ.com: US Business
2026-01-09
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