Southeastern Freight Lines · 7 hours ago
Customer Service Representative 1
Lexington, SC
Full-time
Onsite
Entry Level
1+ years expSoutheastern Freight Lines is seeking a Customer Service Representative 1 to manage incoming customer service inquiries and organize shipments. The role involves utilizing various software tools to assist customers, process calls, and maintain accurate records while providing excellent service.
AutomotiveTransportation
Responsibilities
Receive, and follow through to completion, incoming customer service inquiries
These inquiries include, but are not limited to, tracing shipments; scheduling pickups and deliveries; problem resolutions; Over, Short, and Damaged (OS&D) inquiries; pickup system inquiries; and appointment scheduling for residential deliveries
Refer customers to respective service centers for follow-up as needed
Process roll over calls from service centers that are beyond administrative capacity
Serve all customer inquiries with excellence
Utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fast-paced environment
Learn and utilize the National Motor Freight Classification
Prepare accurate quotes for customers and build estimates for potential shipments
Answer simple billing inquiries and make Freight Bill Corrections (FBCs) as needed
Educate customers on the Company’s technology (including the external website) and customer service enhancements
Maintain legible and organized records/notes and complete required paperwork in a timely manner
Retrieve and fax/email imaged documents and handle general administrative tasks for the Sales Department
Monitor website, email, and voice messaging systems for customer service opportunities as assigned
Qualification
Required
At least 1 year of customer service experience, either face to face or over the phone
A High School Diploma or GED
Strong written and verbal communication skills
Preferred
2 years of customer service experience, either face to face or over the phone
Previous experience in the transportation industry
Company
Southeastern Freight Lines
Southeastern Freight Lines is a freighting company that provides local and national transportation services for goods.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
D
Don Krampe
Chief Financial Officer
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