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Pilot Company · 2 months ago

Bilingual Guest Services Representative

9016 Cross Park Drive, Knoxville, TN

Full-time

Onsite

New Grad, Entry Level

Pilot Company is an industry-leading network of travel centers dedicated to providing a superior guest experience. The Bilingual Guest Services Representative will respond to incoming calls and emails, process parking reservations, and ensure compliance with company policies while supporting guests and team members at the highest level.

Retail

H1B Sponsor Likely

Responsibilities

Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation

Accept parking reservations and process payment for various services offered

Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company

Maintain knowledge of all services offered at company Travel Centers

Maintain working knowledge of all company software aligned with guest or team member needs

Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

Ensure all activities are in compliance with rules, regulations, policies, and procedures

Complete other duties as assigned

Qualification

Bilingual in SpanishMicrosoft OfficeRetail operations experienceGuest service skillsEmpathyProfessionalismProblem solving skillsWritten communication skillsVerbal communication skillsInterpersonal skillsAdaptability

Required

High school diploma or equivalent certification required

Bi-lingual in Spanish REQUIRED

Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment

Ability to handle difficult issues and complaints while exemplifying guest service

Problem solving skills

Written and verbal communication skills

Strong guest service skills and the ability to exhibit empathy

Ability to adapt to change and willingness to take on new tasks

Strong interpersonal skills

Champion change

Demonstrate a passion for delivering a positive customer experience

Demonstrate professionalism and expertise in an ever-changing environment

Preferred

Experience in retail operations or call center preferred

Intermediate Microsoft Office skills

Benefits

Medical, Dental, and Vision insurance

Adoption Assistance

Flexible Spending Account

Extensive Training Program

Company

Pilot Company

We are a growth company focused on innovative solutions across our retail, energy and logistics operations.

Founded in 1958

Knoxville, TN, US

10001+ employees

http://www.pilotflyingj.com

H1B Sponsorship

Pilot Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (18)

2023 (21)

2022 (31)

2021 (11)

2020 (1)