NEOGOV · 3 months ago
CII Coordinator 25-38
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $63K/yrNEOGOV is seeking a CII Coordinator to assist crime victims by informing them of their rights and how to access them, while providing crisis intervention and emotional support. The role involves maintaining accurate data, providing technical assistance to agencies, and contributing to interagency collaboration.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists crime victims by informing victims of their rights and how to access them; explaining the criminal justice process in a clear and concise matter; providing crisis intervention and emotional support as necessary; identification and referral to appropriate community and social services
Provides information to all victim issue related telephone calls statewide by directly answering questions or referring request to the appropriate party after assessing problems and needs
Provides technical assistance to any social service, medical or law enforcement agency by assisting or developing services to assist crime victims by referring requests to the appropriate party, identify problem areas regarding victim issues within the state and legislative concerns based on incoming telephone contacts
Increase interagency collaboration by avoiding unnecessary transferring of telephone calls by thoroughly understanding all agency crime victim programs and directing calls to appropriate division when specific and/or confidential information is required
Maintains accurate data by documenting all incoming telephone contacts, the nature of the call and the ultimate outcome, tracks data and completes all necessary funding source reports and insures confidentiality of agency information
Affects implementation of policy by tracking problem issues and areas that could be identified for future policy and legislative initiatives
Must be able to exercise independent judgement when determining problem issues and areas
Maintains customer confidence and protects operations by keeping information confidential
Contributes to the team effort by accomplishing related results in a cooperative and collaborative manner
Qualification
Required
Bachelor's degree in a related social service field or equivalent combination of education and work experience
Ability and proven experience in dealing with people in a crisis state
Ability to communicate effectively in writing and verbally
Requires the ability to prioritize tasks based on their critical nature
Ability to maintain satisfactory working relationships with other employees and the general public
Attendance is an essential function of this position
Benefits
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
Health and Dental insurance along with free Vision insurance
Pension Benefits through the State Employees'; Retirement System
Deferred Compensation: supplemental retirement savings program-457k
Commuter Savings Program: pre-tax transportation program
Flexible Spending: Medical and Dependent pre-tax savings program
Life insurance benefit: free with option to purchase additional (up to 8 x your annual salary) at low cost. Spouse and child life insurance available
Disability coverage
Employee Assistance Program through ComPsych
Holidays: 13 1/2 paid
Vacation days: minimum of 12 days, maximum of 27 days, prorated
Personal days: 4 annually
Floating Holiday: 1 annually
Sick days: 1 per month
For attorneys, office provided Continuing Legal Education
Semi-monthly payroll
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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