Lambert's Cable Splicing Co. ยท 4 months ago
ISP Maintenance Technician-Splicer
Garner, North Carolina
Full-time
Onsite
Mid Level
3+ years expLamberts Cable Splicing Co. is part of Prince Telecom, focusing on the installation, maintenance, and repair of residential and small business services. The ISP Maintenance Technician will be responsible for diagnosing and correcting service issues within the Last Mile Network, ensuring continuous service and effective customer interactions.
CommercialIndustrialTelecommunications
Responsibilities
Ensure continuous residential and small business services by identifying and resolving service-disrupting issues spanning from the OSP Distribution cables to customer premise equipment within the network
Diagnose and correct issues with network connectivity, including drop cabling, network interface units, patch panels, media cabinets, and Optical Network Terminals (ONTs)
Troubleshoot and resolve problems related to inside wiring, powering systems, and network devices
Install, restore, or maintain aerial and underground cable plants according to our customers Standards
Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness
Communicate effectively with internal colleagues and external customers
Cultivate relationships with property managers and building owners through advanced technical knowledge, effective communication, and collaboration
Execute operational processes and procedures with attention to detail
Foster a culture of continuous learning by collaborating with team members to achieve proficiency in troubleshooting complex issues affecting network connectivity and inside wiring
Ability to work non-standard working hours, including nights, weekends, holidays, and varying shifts, and be willing to travel domestically up to 10% of the time
Qualification
Required
3 years experience in Fiber to the Home (FTTH)/ Gigabit Passive Optical Network (GPON) network construction and/or large scale fiber network deployments
1 years of experience in fiber splicing for both termination and midspan use cases, optical time-domain reflectometer (OTDR) and Power Meter fiber optic testing
Valid driver's license
Ability to lift/move up to 50lbs of equipment as required
Ability to pass a motor vehicle record check that meets company standards
Ability to work non-standard working hours as needed including nights, weekends, holidays, and differing work rotations/shifts as well as 10% domestic travel
Preferred
3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operations
1 year of experience managing relationships with contractors and vendors of varying types and sizes
Experience interfacing with local pole owners and utility companies, coordinating with city/local permitting offices, and subject matter expertise in outside plant Fiber to the Home (OSP FTTH) deployments with experience in service drop installations
Experience troubleshooting Ethernet network issues related to routers, switches and hubs
Experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels
Ability to operate GSuite (e.g., Google Docs, Google Sheets, etc) and Salesforce applications
Ability to safely operate bucket vehicles that elevate up to 25 feet above ground
Benefits
Weekly Paychecks
Paid Time Off, Parental Leave, and Holidays
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
401(k) w/ Company Match
Stock Purchase Plan
Education Reimbursement
Legal Insurance
Discounts on gym memberships, pet insurance, and much more!
Company
Lambert's Cable Splicing Co.
Established more than fifty years ago in the town of Rocky Mount, North Carolina, Lambert's was perfectly poised to become a leading contributor to the growth of the East Coast.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase