Apply on Employer Site

Spring Health · 1 day ago

Clinical Care Navigator - After Hours

United States

Full-time

Remote

Entry, Mid Level

$33.33/hr - $42.31/hr

2+ years exp

Spring Health is on a mission to revolutionize mental healthcare by removing barriers that prevent access to care. The Clinical Care Navigator will provide clinical support, psychoeducation, and facilitate connections to appropriate resources for individuals seeking help with mental health and related concerns.

Artificial Intelligence (AI)Health CareMental HealthmHealthWellness

Responsibilities

Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue

Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns

Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care

Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources)

Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team

Use effective written skills to complete professional documentation and to interact with members and providers through email

Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care

Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team

Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience

Participate in staff meetings, case consultations, and trainings

Assist with onboarding and mentoring new team members

Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

Qualification

LCSWLMFTLPCPsychologistCrisis assessmentSafety planningMotivational interviewingSolution-focused interventionsCBTCultural awarenessEmpathyTech-savvyMulti-taskingActive listeningWritten communicationVerbal communication