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monday.com · 2 weeks ago

Global Partner Delivery Group Manager, Professional Services

United States

Full-time

Remote

Director/Executive

$170K/yr - $210K/yr

8+ years exp

monday.com is expanding its Professional Services organization and is seeking a Global Partner Delivery Group Manager to lead their worldwide Partner Delivery team. The role involves managing service partner relationships and overseeing the delivery of professional services projects through a global team, ensuring high-quality solutions for customers while driving mutual success and revenue growth.

Computer Software

Growth Opportunities

No H1B

Responsibilities

Lead, coach, and develop a global team of Partner Project Managers and Team Managers, setting clear performance expectations and providing ongoing feedback to drive individual and team success

Ensure high-quality, on-time delivery of partner-delivered projects at scale, maintaining accountability for customer satisfaction, project outcomes, attach rates, and revenue performance across the partner portfolio

Define and execute the global strategy for partner delivery operations, including process standardization, delivery methodologies, performance metrics, scalability frameworks, and operational alignment across regions

Collaborate with cross-functional stakeholders including Sales, Customer Success, Partner Operations, and internal Professional Services teams to align partner delivery with global business objectives

Establish and maintain governance frameworks for partner performance management, including KPI tracking, quality assurance processes, resource load management, capacity planning, forecasting, and escalation procedures

Champion partner enablement and capability development, ensuring partners worldwide have the tools, training, and support needed to deliver exceptional customer outcomes and scale effectively

Recruit, hire, and onboard new Partner Project Managers and Team Managers globally while building programs to support team growth, leadership development, and organizational effectiveness

Serve as executive liaison with key strategic partners, fostering relationships that support long-term partnership success and revenue growth

Qualification

Partner relationship managementPeople management experienceProject management methodologiesProfessional services experienceProcess-focused approachKPI establishmentBusiness acumenExceptional communicationInterpersonal skills

Required

8-12 years of experience in Professional Services, Implementation, or Partner Management, preferably in SaaS or technology consulting environments

5-7+ years of people management experience, including managing managers, with demonstrated success in building high-performing teams

Strong background in partner relationship management or channel operations, with experience managing external delivery relationships across multiple regions and markets

Extensive experience with project management methodologies, partner governance, operations, and performance management frameworks

Proven ability to define global strategy and transform strategic initiatives into tactical execution plans while navigating complex organizational structures

Process-focused and metrics-driven approach with experience establishing KPIs, accountability frameworks, and capacity planning models that scale

Experience with professional services scoping, estimation, delivery oversight, and revenue management through partner channels

Exceptional communication and interpersonal skills with ability to influence and collaborate across internal leadership and external stakeholders

Demonstrated experience in partner enablement, training program development, or capability building initiatives

Strong business acumen with ability to balance partner relationship management with customer outcome accountability

Benefits

Opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies.

Company

monday.com

Glassdoor4.4

The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need.

Founded in 2012

Tel Aviv, Israel, IL

1001-5000 employees