Apply on Employer Site

Cal Coast Credit Union · 2 months ago

Floater Service Rep I,II,III

San Diego, CA, US

Full-time

Onsite

Entry, Mid, Senior Level

$23.94/hr - $29.93/hr

1+ years exp

Cal Coast Credit Union is a financial institution seeking a Floater Service Representative to provide exceptional service by processing transactions and member requests while cross-selling financial products. The role involves maintaining compliance with policies and procedures, assisting with loans, and ensuring high-quality service standards are met.

BankingFinancial ServicesLending

Responsibilities

Processes member transactions. Performs account file maintenance and handles member issues

Identifies cross-selling opportunities, referring members to Personal Financial Representatives

Maintains knowledge of all products and services, policies and procedures

Follows quality service standards to ensure exceptional quality service is provided

Ensures compliance with daily cash drawer balancing and limits

Identifies questionable or suspicious transaction activity, reporting it to management in order to protect the credit union from potential losses. Performs necessary steps to ensure BSA/AML compliance to reduce risk to the credit union

May serve as back-up to Personal Financial Assistant

Assists with branch balancing, opening and closing procedures, scanning checks, night depository processing, ATM processes, certifications and other side jobs as assigned

Knowledgeable on all FSCC Policies and Procedures that are unique to a Service Center environment. This includes transaction processing and limitations, hold requirements, service standards and restrictions, and boundaries for promoting products and service to guest-members

Performs other relevant duties as required

Processes consumer loans

Ensures loan processing/documents are accurate and complete, that underwriter stipulations are met and appropriate information is documented

Actively manages loan queues to ensure approved loans are funded

Processes real estate loans

Qualification

Mortgage Loan Originator (MLO)Financial institution experienceSales experienceCash handling experienceMicrosoft Windows applicationsCommunication skillsAttention to detailEmotional intelligenceActive listeningCreative problem-solving

Required

A high school diploma or equivalent is desired

Floater Service Representative I: 1 year of previous sales, member service, and cash handling experience. Financial institution is preferred

Floater Service Representative II: 2 years experience in a financial institution or other related field plus proven successful performance, to include sales and service

Floater Service Representative III: 3 years experience in a financial institution (with 1 of the years as a Floater Service Representative III) or other related field plus proven successful performance, to include sales and service

Must maintain registration as Mortgage Loan Originator (MLO) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and regularly provide this unique MLO registration number to all consumers as part of their daily work in mortgage lending

Excellent communication skills; sound judgment and attention to detail

Ability to drive to different locations to provide branch or call center coverage

Ability to appear for work on time, follow directions from a supervisor, interact effectively with coworkers, understand and follow policies and procedures, and accept constructive criticism

Occasional Saturday, Sunday and evening shifts may be required to accommodate branch, Business Development and Community Relations functions

Ability to operate standard business machines such as computer, printer, fax, copier and telephonic devices

Remain flexible to changing job responsibilities and locations

Process member transactions and/or new accounts or loans accurately and timely

Greet members with a friendly, outgoing and positive demeanor

Ensure sales and service goals are met

Refer members to appropriate staff for sales opportunities and/or cross sell credit union products and services

Adhere to cash, key and dual control policies and procedures

Adhere to security and robbery procedures

Complies with all other policies and procedures

Work is primarily performed within an office setting, daily business travel to branch locations is required. Must be able to tolerate periods of continuous standing/sitting. Ability to lift & carry up to 20 lbs