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Houchens Insurance Group · 16 hours ago

Commercial Lines Client Associate I

Crestview Hills, KY

Full-time

Onsite

New Grad, Entry Level

Houchens Insurance Group is offering a 6-week immersive development program designed for December 2025 graduates to prepare them for a full-time role as a Commercial Lines Client Associate. The program focuses on client service in the insurance industry, providing hands-on experience and mentorship from industry professionals.

Auto InsuranceCommercial InsuranceInsuranceProperty InsuranceService Industry

Growth Opportunities

Hiring Manager

Alexandria Wood

Responsibilities

Preparing accurate, properly completed certificates of insurance

Confirming existence of coverage certified; checks for and secures missing information and authorization when necessary

Completing simple change requests, checks endorsements, cancellation endorsements and audits for accuracy and relevancy

Preparing accurate, properly completed auto ID cards; processes new business and renewal certificates, auto id’s, endorsements, cancellations, and audits

Following up on direct bill late payments and keeping Producer and Account Advisor informed

Preparing renewal files and renewal kits including ordering of loss runs and loss summaries

Learning all Commercial Lines service standards and procedures

Documenting all correspondence, follow up for necessary information updates at appropriate times, and keep the client files organized and up to date

Works together with team and with other departments, such as Marketing, Accounting, Claims, Producers, etc., this includes conferencing with Producer or Account Executive to discuss the execution of strategies

Displays commitment and initiative to meet department and agency education goals as set forth in the organization’s education program

Qualification

Commercial insurance knowledgeClient servicingCommunication skillsOrganizational skillsEagerness to learnTeamworkInitiative

Required

December 2025 graduates or anyone with a passion for client service, business, or insurance

Strong communication and organizational skills

Eagerness to learn, grow, and contribute to a collaborative team environment

Willingness to relocate to one of HIG's office locations after the program concludes

Preferred

Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience