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Miles IT · 2 months ago

IT Support Technician

United States

Full-time

Remote

Entry, Mid Level

$35K/yr - $55K/yr

1+ years exp

Miles IT is a company that values its staff and aims to create a great working environment. They are seeking an IT Support Technician who will spend most of their time tackling complex technical issues while also mentoring junior team members. The role involves diagnosing and resolving hardware and software problems for small to medium-sized businesses.

AdvertisingConsultingDigital MarketingInformation TechnologyIT ManagementSoftwareWeb Design

Growth Opportunities

Responsibilities

Receive all support requests and promptly handle them

Work on the most complex support issues and mentor technical team members from the first tier

Diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks

Qualification

Technical support experienceFluent in EnglishGermanComplex issue diagnosisOrganizational skillsCommunication skillsPassion for IT

Required

1-3 years of experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk

Fluent in both English and German

Experience working on a technical support team

Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks

Excellent organizational skills

Excellent communication skills and professionalism

Strong passion for working with information technologies